NetSuite enhances enterprise workflows with new AI features

Oracle’s NetSuite has unveiled several new artificial intelligence features and platform enhancements aimed at improving enterprise workflows and customization capabilities.

Key AI Innovations: NetSuite has introduced four major AI capabilities, all included at no additional cost to customers.

• The Prompt Management API centralizes the management of large language model prompts within NetSuite
• A new CPQ AI Assistant helps configure products and services through natural language conversations
• Text enhancer functionality for custom fields leverages generative AI to speed up data entry
• NetSuite Expert for SuiteAnswers provides AI-powered support using NetSuite’s resource catalog

Technical Implementation: The platform update builds upon previous developments from September 2023, expanding NetSuite’s AI integration capabilities.

• Enterprises can use the Prompt Studio to configure AI-generated text suggestions
• The system allows customization of format, tone, and creativity levels for any custom text field
• These features integrate with existing tools like the NetSuite Connector for Salesforce and SuiteScript

Infrastructure Improvements: NetSuite announced a significant backend transition to enhance its service capabilities.

• The company is migrating to Oracle Autonomous Database on Oracle Cloud Infrastructure
• This move enables access to additional Oracle services including Analytics Cloud and AI Services
• The transition leverages Oracle’s fully managed database capabilities

Platform Enhancements: Several operational improvements have been implemented to streamline business processes.

• A new Outlook connector enables automatic data sharing between NetSuite and Microsoft Outlook
• Advanced Procurement and SuiteBilling updates improve purchasing and subscription management
• Integration with the Digital Business Network Alliance aims to streamline invoicing for US customers
• New prepay functionality offers increased customization in subscription management

Future Implications: The combination of AI capabilities and infrastructure improvements positions NetSuite to deliver more sophisticated enterprise solutions while maintaining platform stability through Oracle’s infrastructure. However, the real test will be how effectively enterprises can implement these tools to achieve meaningful workflow improvements and measureable efficiency gains.