Jet.AI’s new agentic assistant lets rich customers book flights through text messages

Jet.AI has introduced Ava, an AI-powered assistant that enables customers to book private jets through text messages and phone calls, while also updating its CharterGPT app with new features.

Core functionality: Ava represents a significant advancement in private aviation booking by providing real-time aircraft availability and transparent pricing through conversational interfaces.

• Users can interact with Ava through SMS or phone calls to inquire about flights, receive pricing information, and manage bookings
• The system maintains human oversight during the booking process, particularly for high-value transactions
• Ava connects users directly to the CharterGPT app for comprehensive trip management

Platform enhancements: The CharterGPT app update introduces several new features designed to improve the user experience and environmental accountability.

• New push notification system delivers real-time flight updates
• Carbon tracking and offsetting options allow environmentally conscious travel
• Deep linking functionality provides quick access to trip documentation

Technical integration: Jet.AI operates through two main business segments that combine software solutions with aviation services.

• The software division encompasses both the consumer-facing CharterGPT app and the business-focused Jet.AI Operator platform
• Natural language processing and machine learning power the booking experience
• The company maintains human oversight for complex bookings while leveraging AI for efficiency

Executive perspective: The leadership team emphasizes the balance between automation and human expertise.

• Mike Winston, Founder and Executive Chair, highlights the system’s role in cost reduction while maintaining service quality
• The company plans to expand Ava’s capabilities to include direct communication with charter operators for availability and pricing confirmation
• Management stresses the importance of human oversight for high-value private travel transactions

Future trajectory: As Jet.AI continues to develop Ava’s capabilities, the platform represents an evolving approach to private aviation booking that balances technological innovation with personalized service. The success of this hybrid model could influence how other luxury travel services approach AI integration.