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HP announces AI-enabled IT support and refurbished hardware
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HP is expanding its portfolio with AI-enhanced support services, device management solutions, and refurbished hardware offerings, as announced ahead of CES 2025.

Service enhancements overview: HP has introduced AI-powered support services designed to minimize IT disruptions and improve device management efficiency.

  • The company now offers three tiered support packages: Essential, Premium, and Premium+ Support, each incorporating AI-driven preventive maintenance capabilities
  • Essential Support adds onsite repair to basic remote services, while Premium offers 24/7 assistance and next-day repairs
  • Premium+ Support provides priority access to parts and service experts for the fastest resolution times

Technology integration and automation: A new Device Registration Service will streamline IT operations by automating device enrollment in management platforms.

  • The service automatically integrates new devices into systems like Microsoft Intune during manufacturing
  • Device registration occurs within 48 hours of shipping, enabling pre-delivery user profile configuration
  • The timing aligns with the upcoming end of Windows 10 support in October 2025, supporting fleet modernization efforts

Sustainable computing initiatives: HP is expanding its Certified Refurbished PC program to meet growing demand for environmentally conscious business solutions.

  • The expanded portfolio includes several EliteBook models and the EliteDesk Mini 800 G6
  • All refurbished devices include a one-year warranty with options for extended support
  • Geographic availability will expand to include the UK, Spain, Sweden, and the Netherlands by April 2025

Expert perspective: HP leadership emphasizes the strategic importance of these developments for business efficiency and sustainability.

  • “We’re driving a broader mix of HP Certified Refurbished devices…to provide reliable solutions that meet both performance and sustainability requirements,” notes Grant Hoffman, Senior VP of Operations and Portfolio
  • Marcos Razon, Senior VP of HP Lifecycle Services, highlights how AI implementation helps prevent issues before they impact operations

Market implications: The expansion of HP’s service offerings reflects broader industry trends toward sustainability and AI-enhanced IT management, while positioning the company to capture growing demand for reliable refurbished hardware and intelligent support solutions.

HP Unveils AI-Powered Support Services and Certified Refurbished Hardware Ahead of CES 2025

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