How to Build Your Own Custom AI Voice Agent

AI-powered voice assistants become more customizable: Supernormal’s new Voice Agents platform allows users to create personalized AI voice assistants quickly and easily, expanding the role of AI in daily workflows.

• Supernormal, an AI notetaking platform, launched Voice Agents on Monday, enabling users to design custom AI voice assistants in under two minutes.
• The platform allows for extensive customization, including naming, function, prompts, personality type, voice selection, and talking style.
• These AI agents can handle calls autonomously and integrate with popular meeting software like Zoom, Google Meet, and Microsoft Teams.

Key features and capabilities: Voice Agents offers a range of functionalities and use cases, demonstrating the versatility of custom AI assistants in various scenarios.

• Supernormal showcased the platform’s flexibility by creating agents with unique personalities, including passive-aggressive, shy and awkward, and even one that asks the New York Times’ 36 questions that lead to love.
• The platform provides customizable templates for common use cases such as inbound sales, surveys, and scheduling.
• Supernormal’s “in-meeting sidekick” Norma can participate in meetings, summarize information, contribute to brainstorming sessions, and answer questions.

Industry context and competition: Voice Agents enters a growing market of AI solutions designed to augment workforce capabilities and improve efficiency.

• Companies like You.com and Workday have introduced similar platforms for collaboratively building AI agents to support employees and streamline tasks.
• These solutions aim to create more time for employees to focus on higher-value work by automating routine tasks and providing intelligent assistance.

Potential impact on productivity: Supernormal’s Voice Agents platform could significantly enhance team efficiency and allow for greater focus on meaningful work.

• Fabian Perez, Supernormal’s CTO and co-founder, emphasized that the company measures success by the time saved for its customers.
• The autonomous call handling and meeting integration capabilities of Voice Agents could potentially reduce time spent on routine communication tasks.
• By offering customizable templates for common use cases, the platform aims to streamline the implementation of AI assistants across various business functions.

Accessibility and availability: Supernormal is making Voice Agents widely accessible to users, encouraging adoption and experimentation.

• The Voice Agents platform is currently available in beta for a one-month free trial period.
• This trial period allows users to explore the platform’s capabilities and assess its potential impact on their workflows without initial financial commitment.

Broader implications for AI integration: The introduction of easily customizable AI voice agents represents a significant step in the ongoing integration of AI into everyday work environments.

• The ability to create personalized AI assistants could lead to more widespread adoption of AI tools across various industries and job functions.
• As these technologies become more accessible and user-friendly, they may accelerate the transformation of workplace communication and task management.
• However, the increasing presence of AI agents in professional settings may also raise questions about data privacy, job displacement, and the changing nature of human-to-human interactions in the workplace.