Microsoft and Honeywell have partnered to deploy generative AI tools across Honeywell’s global operations, impacting productivity and collaboration for 95,000 employees.
Strategic foundations; Honeywell’s successful AI implementation builds on years of careful data infrastructure development and consolidation.
- Under the leadership of Chief Digital Technology Officer Sheila Jordan, Honeywell streamlined its application portfolio from 4,500 to approximately 1,000 applications
- The company established an enterprise data warehouse using Snowflake, creating a robust foundation for AI initiatives
- A dedicated program leader and business unit ambassadors were appointed to identify and validate AI use cases
Current implementation; Honeywell has deployed multiple AI solutions that are already delivering measurable business value.
- Microsoft 365 Copilot and GitHub Copilot form the backbone of the company’s AI toolkit, with additional integrations planned for Salesforce and SAP
- An AI-powered virtual assistant named Red assists employees by analyzing product manuals and internal documentation
- Moveworks’ AI copilot has achieved an 80% reduction in IT help desk tickets
Employee enablement; Honeywell has developed comprehensive training and governance frameworks to ensure responsible AI adoption.
- The company launched a specialized AI academy to train employees on new tools and capabilities
- Each AI use case undergoes rigorous evaluation, including value hypothesis creation and proof-of-concept testing
- Performance metrics are tracked against initial hypotheses to validate business impact
Process optimization; The next phase of Honeywell’s AI strategy focuses on streamlining operations and reducing administrative overhead.
- The company has identified opportunities to automate end-to-end processes using generative AI
- Current deployment includes 16 production-ready AI use cases accessible to employees globally
- Integration with core business systems aims to reduce manual tasks and improve operational efficiency
Looking ahead: Implementation challenges and opportunities; While Honeywell’s AI rollout demonstrates early success, the true test will be scaling these solutions across their diverse business units while maintaining data security and ensuring consistent value delivery.
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