False expectations? Age-related assumptions hinder AI adoption in workplaces, study finds

The rapid growth of artificial intelligence in workplaces has sparked concerns about age discrimination in technology adoption and implementation. Recent research indicates that employers are making unfounded assumptions about older workers’ ability to adapt to AI technologies, potentially hampering both workforce development and business innovation.

Key misconceptions: Employers commonly hold two primary assumptions about AI and workforce adaptation that require careful examination.

• Many companies believe AI tools like generative AI and AI agents will fundamentally transform workplace processes and operations
• A widespread but incorrect assumption persists that mid-career and older workers lack the capability to effectively adapt to new AI technologies
• These assumptions are creating artificial barriers to technology adoption and limiting valuable institutional knowledge

Evidence countering ageist beliefs: Research demonstrates that age-based assumptions about technology adaptation are not supported by data.

• Studies show older workers often possess valuable experience that can enhance AI implementation when combined with proper training
• Mid-career professionals frequently demonstrate strong problem-solving skills that translate well to learning new technologies
• The combination of deep industry knowledge and AI capabilities can create more effective solutions than either factor alone

Critical implications: The impact of ageist assumptions in AI implementation extends beyond individual workers to affect organizational success.

• Companies risk losing decades of valuable expertise by sidelining experienced workers during AI adoption
• Workforce diversity, including age diversity, has been shown to improve innovation and problem-solving outcomes
• Organizations may miss opportunities to leverage complementary strengths between experienced workers and new technologies

Looking ahead: Strategic considerations: The challenge of addressing ageism in AI implementation requires a balanced approach that values both technological innovation and experienced talent.

• Companies should focus on creating inclusive training programs that support workers of all ages in developing AI skills
• Success in AI implementation likely depends more on effective change management and training than on worker age
• Organizations that challenge ageist assumptions may gain competitive advantages through better integration of experience and innovation