EXL’s agentic AI platform provides conductor for multi-agent orchestra

EXL’s agentic AI platform addresses the widespread enterprise challenge of AI integration by orchestrating multiple AI agents within business operations. This approach tackles core implementation hurdles—including excessive data requirements, customization needs, lack of expertise, and cost concerns—by creating an orchestration layer that seamlessly connects specialized AI systems within existing workflows. As organizations struggle to translate AI’s theoretical potential into practical applications, EXL’s framework demonstrates how orchestrated AI systems can deliver measurable business value through efficiency, accuracy and compliance.

The big picture: EXL has launched EXLerate.AI, an agentic AI platform designed to help enterprises integrate AI into their workflows for tangible business outcomes.

• The platform orchestrates multiple AI agents, human expertise, and AI-powered analytics to reimagine workflows and business operations.
• By seamlessly embedding AI agents within business processes, organizations can achieve greater efficiency, enhanced customer experiences, improved accuracy, and increased scalability.

Understanding agentic AI: Agentic AI systems operate with greater autonomy and self-regulation than traditional AI, using reasoning inference loops and domain-specific logic to validate and self-correct outputs.

• These systems combine the flexibility of generative AI with the accuracy of conventional programming, reducing computation costs while improving reliability.
• EXL builds upon this foundation with a multi-agent orchestration framework that manages processes from initial data processing to final decision-making.

Key capabilities: EXLerate.AI offers several distinctive features that differentiate it from single-task AI solutions.

• The platform supports over 100 accelerators designed for speed and scale, along with a growing library of domain-specific AI agents that interact with enterprise systems.
• It includes proprietary large language models (LLMs) specifically trained for health and finance industries, building on EXL’s existing insurance LLM.
• The open architecture platform ensures compatibility with existing IT systems and pre-integration with technology from major providers like NVIDIA, AWS, Google, Microsoft, ServiceNow, and Salesforce.

Industry applications: EXLerate.AI includes specialized agents for regulated industries that can interact with minimal human involvement.

• The platform demonstrates EXL’s continued innovation in developing AI solutions across key functions in insurance, healthcare, banking, capital markets, and other industries.
• EXL’s 25 years of domain expertise and proprietary labeled data enable its LLMs to deliver superior accuracy, efficiency, and compliance compared to generic models.

Why this matters: Enterprises face significant challenges implementing AI, including the need for massive datasets, customized models, ongoing fine-tuning, and concerns about cost and accuracy.

• Without sufficient expertise or resources, organizations often struggle to get AI projects off the ground and achieve meaningful results.
• EXL’s orchestration approach addresses these challenges by managing the complexity while ensuring AI implementations remain accurate, compliant, and cost-effective.