DevRev secures $100.8M Series A to transform customer support with AI

AI startup secures major funding: DevRev, an AI-native enterprise software company, has raised $100.8 million in Series A funding, achieving unicorn status with a valuation of $1.15 billion.

• The funding round was led by Khosla Ventures, with participation from Mayfield Fund, Param Hansa Values, U First Capital, and various accelerators, family offices, and angel investors.
• DevRev’s success highlights the growing potential and investor interest in AI-native enterprise software solutions.

Revolutionizing customer support and product development: DevRev’s AgentOS platform aims to transform how businesses integrate and benefit from AI in customer support and product development processes.

• The platform offers seamless 1-click data migration from legacy systems and deploys lightweight AI agents to streamline operations.
• DevRev’s mission is to break down barriers between developers, customers, and revenue, enabling the creation of customer-conscious products and businesses.

Innovative approach to developer-customer interaction: Founded in October 2020 by former Nutanix executives, DevRev is remodeling how businesses connect developers directly with customers and revenue.

• The company’s knowledge graph powers its AgentOS, delivering AI-native solutions that streamline customer service, product management, and software engineering.
• DevRev’s platform analyzes structured and unstructured data, allowing developers to connect their code directly to production issues and customer interactions.
• AI-driven agents automate enterprise workflows, reducing manual effort, enhancing operational efficiency, and accelerating response times.

Addressing technology complexity: DevRev’s approach tackles the issue of siloed departments, data, and workflows that often result in poor customer experiences and inefficient product development.

• The company utilizes AI-on-Knowledge Graphs, combining generative AI with an organization’s systems mapped into Knowledge Graphs.
• This approach provides context and definition to AI systems, enabling more accurate search results and powering systems of action across organizations.

Key features of DevRev’s Knowledge Graph platform:

• Creates an interdependent network of customer, user, product, employee, work, and usage records.
• Enables organizations to gain deep organizational insights, increase focus on customer impact, boost operational efficiency, and enhance customer experience.
• Integrates data from major system of record applications in real-time, providing a comprehensive view of the organization’s operations.

Industry recognition and adoption: DevRev’s platform is gaining traction across various industries and company sizes.

• The company has attracted customers from all major geographies, including global leading players in AI, SaaS, and financial services.
• Investors recognize DevRev’s potential to enable AI adoption in enterprises and its innovative approach to organizational structure.

Broader implications: DevRev’s success and approach to AI-native enterprise software could signal a shift in how businesses integrate AI into their operations.

• The focus on breaking down internal silos and fostering greater collaboration across companies may lead to more efficient and customer-centric organizations.
• As AI adoption continues to grow, DevRev’s model of combining AI with Knowledge Graphs could become increasingly important for organizations looking to fully leverage the potential of AI technologies.