Bell Labs and stc launch AI tool to enhance network service delivery

Nokia’s Bell Labs and Saudi Arabian telecommunications company stc Group have achieved a significant milestone in implementing artificial intelligence to enhance service delivery and network operations.

Project Overview: Nokia’s Bell Labs Consulting and stc Group have successfully tested a generative AI solution designed to improve service provisioning and operational efficiency.

• The solution aims to streamline complex service configurations across multi-technology and multi-vendor systems
• Implementation will reduce time to market for new services while lowering operational costs
• The system offers benefits for customers, businesses, and communities through improved resource utilization

Technical Implementation: The “AI for Provisioning Services” project represents a significant advancement in automated network management and service delivery.

• The solution simplifies the previously complex process of configuring multiple systems and resources
• stc Group can now deploy new services across their network offerings more rapidly
• The technology builds on existing collaborative efforts between Nokia and stc Group

Prior Success: Earlier deployments of AI-driven solutions have already demonstrated substantial improvements in stc’s network performance.

• Nokia’s MantaRay Cognitive SON solution was successfully implemented in June
• The system executed over 10,000 automated actions during high-traffic periods
• Network improvements included 30% better utilization in heavily loaded cells and 10% increase in user data throughput
• Despite a 40% increase in network traffic, the solution maintained stable connectivity while reducing manual operations

Environmental Impact: The AI implementations have shown measurable sustainability benefits for stc’s network operations.

• Energy efficiency improvements resulted in a 13% reduction in power consumption across 4G and 5G networks in 2023
• stc plans to expand AI-driven solutions to more than 200 systems by 2025
• The expansion aims to further enhance cost efficiency and operational effectiveness

Future Implications: This collaboration between Nokia and stc Group could serve as a model for other telecommunications companies seeking to modernize their networks, though the long-term impact on service quality and operational costs will need to be closely monitored as the technology scales across more systems.