Automation Anywhere saves $350K with 40+ AI agents across finance and support

Automation Anywhere has deployed more than 40 AI agents across its own operations since February 2024, saving several hundred thousand dollars while demonstrating the technology’s potential to customers. The process automation vendor’s internal “Putting AI Agents to Work” project spans finance, tech support, and marketing functions, earning the company a 2025 CIO 100 Award for IT innovation and leadership.

Key financial impact: The company’s finance operations alone generated $350,000 in cost savings through 12 targeted AI agent use cases.

• Agents optimized order-to-cash, record-to-report, and tax operations, delivering 6,000 hours of increased productivity.
• Cash flow improvements and risk mitigation totaled nearly $5 million.
• “The idea was really to accelerate our financial flows,” says Kapil Vyas, SVP for IT. “With financial processes like order to cash and record to report, they’re all bottlenecked by manual reconciliation and data validation.”

Tech support transformation: AI agents now handle 30% of the company’s nearly 10,000 annual support tickets autonomously.

• A self-service conversational agent for L1 support saves about 33,000 work hours annually.
• Ticket resolution became 89% faster, allowing human support staff to focus on customer satisfaction efforts.
• The system operates “24/7 by 365,” providing instant responses to employee requests.

Marketing efficiency gains: AI agents trained in the company’s brand voice tripled content production while cutting costs by 80%.

• The agents generate blogs, videos, and social media posts subject to human and AI oversight.
• Marketing productivity savings reached nearly 15,000 hours per year.
• Teams can now focus on strategic initiatives rather than content creation.

The bigger strategy: Automation Anywhere has embraced what it calls “agentic process automation,” orchestrating teams of bots, AI tools, agents, traditional automation, and people.

• “When generative AI really created this flash, in late 2022, we really saw this as something that we’ve been waiting for a very long time,” Vyas explains.
• The company adopted an “agent-first mindset” with AI involved in decision-making at nearly every level.
• “Agents will advise us to make better and quicker business decisions,” he adds.

Overcoming resistance: The company faced typical change management challenges despite its automation heritage.

• Employee resistance and lack of AI skills initially limited adoption, particularly among business-focused workers.
• Trust issues required keeping humans in the loop during early deployments before gradually removing oversight.
• The company invested heavily in AI training and launched an Olympics-style competition encouraging 15 teams to develop solutions for real business challenges.

Competitive advantage: Gartner research director Arthur Villa notes that Automation Anywhere’s early deployment gives it a first-mover advantage.

• “They have the advantage that they’re already on their second or third version of their agentic platform, while others just working out the kinks in their first,” Villa says.
• The internal testing allows the company to “work out the bugs” and “validate the usability within their own organization.”
• This approach helps build better AI tools while showcasing capabilities to potential customers.

What they’re saying: Industry experts emphasize the strategic value of companies using their own technology internally.

• “As an innovator, it’s a critical move because they need to do testing, they need to work out the bugs, they need to validate the usability within their own organization,” Villa explains.
• Vyas stressed the importance of employee education: “We make sure that they know this is not to take somebody’s job. Everybody understands that they need to look at how is AI going to impact them.”