AI chatbot Bridgit rolled out in UK to provide caregivers with round-the-clock guidance

Two large healthcare technology companies are piloting an AI-powered chatbot named Bridgit to support caregivers across Cambridgeshire, Peterborough, and Norfolk regions in the UK. The virtual assistant, developed through a partnership between Caring Together Charity and local councils, aims to provide instant, personalized support and information to caregivers through both website and WhatsApp interfaces.

The core functionality: Bridgit serves as a comprehensive digital platform designed to provide immediate assistance to caregivers while complementing existing in-person services.

• Users can receive customized advice by selecting specific care-related issues they need help with
• The system provides access to videos, event information, and connections to both local and national support organizations
• Caregivers can track their well-being through note-taking features and maintain records of medical conditions and medications

Data and infrastructure: The platform leverages trusted healthcare information while maintaining robust security measures.

• Information is sourced from reputable organizations including the NHS, Age UK, and Carers UK
• User data is encrypted and stored securely through Amazon AWS or Microsoft Azure cloud services
• The system was developed collaboratively with Cambridgeshire County Council and Peterborough City Council

Early implementation results: Local authorities report positive initial outcomes from the Bridgit rollout.

• Dr. Shabina Qayyum, a GP and cabinet member for adults and health, confirms favorable feedback and adoption rates
• Primary care networks and voluntary organizations like Family Voice are now testing the platform
• Local government officials view the implementation as a proactive embrace of AI technology

Strategic objectives: The initiative aims to enhance care delivery while optimizing resource allocation.

• The program seeks to increase independence and well-being for both service users and carers
• A key goal is reducing dependence on formal care and support systems
• The council is also implementing AI tools to assist staff with care review documentation, addressing the rising number of overdue reviews

Looking ahead: While Bridgit shows promise in providing immediate support to caregivers, its true impact on reducing formal care dependency and improving caregiver wellbeing will need to be measured over time. The platform’s success could serve as a model for similar AI-assisted care support systems across the UK healthcare sector.