AdventHealth’s AI voice tool automates patient notes, slashing physician burnout by 86%

AdventHealth has successfully deployed DAX Copilot, an AI-powered ambient voice technology from Nuance Communications (a Microsoft subsidiary), across its 100,000-caregiver healthcare network to combat physician burnout through automated medical documentation. The implementation, which earned the organization a 2025 CIO 100 Award, demonstrates how strategic AI deployment can address the documentation burden that contributes to burnout among nearly half of US physicians.

What you should know: The ambient voice system records patient conversations and automatically generates medical notes, allowing physicians to focus on patient care rather than documentation.

• Nearly 2,000 physicians and advanced practice providers now use the technology across AdventHealth’s nine-state network.
• The system integrates seamlessly with Epic EHR workflows, converting real-time conversations into structured notes while meeting privacy and security standards.
• Physicians simply open the app on a device or smartphone when entering exam rooms, and the AI passively captures and transcribes conversations.

The results are striking: AdventHealth has measured significant improvements in physician satisfaction and retention since the April 2024 launch.

• 86% of users report reduced burnout.
• 83% report better work-life balance and higher job satisfaction.
• 80% say the patient experience has improved.
• Three out of four clinicians say the technology has made them less likely to leave clinical practice.

How the implementation worked: AdventHealth’s approach prioritized clinician needs over technology capabilities, according to Dr. Elie Razzouk, the organization’s vice president and chief medical information officer for central Florida.

• A multidisciplinary task force including clinical operations, IT, and physician leadership guided the rollout.
• AdventHealth’s AI Advisory Board reviewed safety, equity, and clinical impact before deployment.
• Implementation began with clinical areas requiring the most documentation, expanding based on user feedback and physician champion networks.

Three key selection criteria: AdventHealth evaluated ambient voice solutions based on specific operational requirements.

• Clinical note quality: Auto-generated notes needed to meet physician accuracy standards.
• Seamless integration: The system had to work smoothly within existing Epic workflows.
• Scalability: Performance needed to remain consistent across AdventHealth’s sprawling network.

What they’re saying: Leadership frames the technology as enabling human connection rather than replacing it.

• “This was not a tech-first decision—it was a people-first one,” says Dr. Razzouk. “If we want our providers to fully engage with patients, they need the chance to better untether from their keyboards.”
• One physician noted: “I enjoy chatting with patients, maintaining eye contact, and trusting that DAX will get all the details.”
• “At a time when tech can be seen as diluting human connection, this is an example of how digital tools, when implemented well, can actually facilitate connection,” Dr. Razzouk explained.

Why this matters: The successful deployment addresses a critical healthcare crisis where documentation burden contributes to widespread physician burnout and potential workforce exodus.

• The technology allows clinicians to maintain eye contact and engage fully with patients instead of juggling note-taking and patient care.
• AdventHealth plans to expand ambient voice use across more departments while exploring additional AI tools for care quality and physician well-being.
• The results suggest AI-powered documentation could play a crucial role in healthcare workforce retention and patient care quality improvement.