News/Operations
5 key trends reshaping security at ISC West 2025 in Las Vegas
ISC West 2025 is poised to showcase the rapid digital transformation reshaping the security industry as professionals gather in Las Vegas this spring. As end-user expectations evolve and vendors race to deliver more integrated, AI-powered solutions, this premier U.S. security trade event provides a crucial forum for exploring emerging technologies. The convergence of AI analytics, advanced sensors, and mobile access control reflects an industry increasingly focused on data-driven security that seamlessly integrates with broader business operations. The big picture: The upcoming ISC West 2025, scheduled for March 31st to April 4th at the Venetian Expo in Las Vegas, will highlight...
read Mar 28, 2025Instacart uses AI vision to solve out-of-stock grocery frustrations, satiate consumers
Instacart's new AI vision technology aims to solve a persistent grocery shopping frustration: out-of-stock items. By combining computer vision and predictive algorithms, the company is creating a more accurate real-time inventory system that benefits both shoppers and delivery workers. These innovations represent a significant advancement in how e-commerce platforms bridge the gap between digital shopping interfaces and physical store realities. How it works: Instacart's new Store View feature uses AI and computer vision to analyze footage of store shelves taken by delivery workers to identify what products are currently available. Eligible Instacart Shoppers can earn additional income by filming store...
read Mar 28, 2025They who hesitate, deteriorate: Adapt or risk obsolescence amid AI-driven business competition
The rise of artificial intelligence is fundamentally reshaping competitive dynamics across industries, creating both transformative opportunities and existential risks for businesses. As AI dismantles traditional business models, it's enabling innovative companies to unlock new markets and customer experiences while threatening those resistant to change. This technological revolution isn't approaching gradually—it's already actively rewiring entire sectors from digital marketing to retail, requiring businesses to adapt quickly or risk obsolescence. The big picture: Traditional digital marketing is being transformed by generative AI, shifting from keyword-based strategies to conversational, intent-driven customer interactions. The rise of tools like ChatGPT is replacing traditional search result...
read Mar 27, 2025How Illinois schools balance pandemic tech gains with student mental health needs
The COVID-19 pandemic permanently transformed how Illinois school districts use technology, creating both lasting digital infrastructure and new challenges for student development. Aurora-area school systems rapidly deployed devices and internet access during remote learning, but now face the dual task of integrating these technological advances while addressing the pandemic's significant mental health impacts on students. The big picture: East Aurora School District 131 underwent a swift digital transformation to keep students learning during pandemic closures, establishing technology infrastructure that continues to support education. The district quickly distributed computers, iPads, and internet hotspots to students who previously lacked adequate technology access...
read Mar 26, 2025Observe.AI launches VoiceAI agents to automate routine customer service calls
Observe.AI's launch of VoiceAI agents represents a significant advancement in contact center automation, blending various AI technologies to handle routine customer interactions. This solution addresses growing enterprise interest in automating basic customer service tasks while allowing human agents to focus on more complex issues, potentially transforming the economics and experience of customer service operations. The big picture: Observe.AI has released VoiceAI agents to automate routine customer service interactions, positioning itself as the only complete AI-powered platform supporting the entire customer journey. The new solution is designed to handle everything from simple FAQs to multi-step conversations, eliminating long hold times and...
read Mar 26, 2025Krisp’s AI accent converter transforms speech to American English, aiding call center communication
Krisp's new AI Accent Conversion tool represents a significant development in audio processing technology, allowing users to transform their accents into American English during real-time conversations. While addressing legitimate communication challenges in global workplaces, the technology raises important questions about cultural identity, authenticity in communication, and the broader implications of AI-mediated speech modification in professional environments. How it works: Krisp's new AI tool converts a speaker's accent to American English in real time with a 200ms latency across major video conferencing platforms. The technology preserves the speaker's natural voice while modifying their accent, though demo versions showed somewhat robotic-sounding speech....
read Mar 26, 2025DataSnipper’s AI auditing tools enhance rather than replace human auditors
DataSnipper's AI auditing software enhances human auditors rather than replacing them, according to the company's CEO. By automating repetitive tasks, the technology allows accounting professionals to focus on higher-value work that requires human judgment and expertise. This represents a growing trend in the financial services industry where AI serves as an augmentation tool rather than a replacement for skilled workers. The big picture: DataSnipper has developed AI-integrated auditing software that supports auditors by automating routine aspects of financial verification without eliminating the need for human oversight. How it works: The software uses artificial intelligence to handle repetitive data extraction and...
read Mar 26, 2025Chiplet technology is making AI processors faster, cheaper, and more efficient
It's "chiplet," not "chicklet." Chiplet technology is transforming AI processing by breaking away from traditional monolithic chip designs in favor of modular, specialized components that work together as a unified system. This architectural shift allows manufacturers to optimize performance while reducing costs and energy consumption—critical advantages as AI models grow increasingly complex and computationally demanding. Understanding this approach to chip design helps explain how hardware innovations are enabling the next generation of artificial intelligence applications across industries. The big picture: Chiplet technology represents a fundamental shift in processor design, replacing single large chips with smaller specialized components that are integrated...
read Mar 25, 2025Going with the enterprise workflow: Domo launches Agent Catalyst as AI agents reshape 2025
AI agents are rapidly entering enterprise environments in 2025, with Domo's newly launched Agent Catalyst joining offerings from Microsoft and Salesforce in enabling autonomous workflows. Despite their growing capabilities, these AI agents still require significant human collaboration to function effectively. Domo's platform demonstrates the evolution of this technology while highlighting the importance of employee adoption, psychological safety, and data literacy for successful implementation. The big picture: Domo has unveiled Agent Catalyst, an AI agent capability that allows enterprises to build end-to-end autonomous workflows that both analyze data and complete actions without human intervention. To promote adoption, Domo is offering to...
read Mar 24, 2025Zapier adds AI capabilities to workflows, making automation smarter for everyone
Zapier's "AI by Zapier" feature represents a significant advancement in workflow automation by seamlessly integrating artificial intelligence capabilities into the platform's established automation ecosystem. This new tool allows users to incorporate AI-powered steps directly into their workflows, potentially transforming how businesses and individuals handle routine tasks and process information without requiring technical expertise in AI implementation. The big picture: Zapier is expanding its automation platform by introducing AI capabilities that can be incorporated as steps within existing workflows. Users can now add AI-powered actions to their automated processes without needing specialized AI knowledge or programming skills. This integration represents Zapier's...
read Mar 24, 2025Meta selects Pure Storage’s AI-optimized platform for all storage tiers
Pure Storage is revolutionizing AI infrastructure with its new FlashBlade//EXA platform, a strategic move that positions the company to capitalize on the booming demand for high-performance storage solutions tailored to artificial intelligence workloads. The technology's selection by Meta as its standardized storage solution across all tiers signals a significant shift in how hyperscalers are approaching their storage infrastructure needs, prioritizing flash storage's superior performance and efficiency despite higher upfront costs. This development highlights the growing recognition that traditional storage architectures are fundamentally misaligned with the unique requirements of AI and high-performance computing. The big picture: Pure Storage's FlashBlade//EXA platform directly...
read Mar 21, 2025Monica AI combines multiple language models in one platform for enhanced performance
Monica AI emerges as a distinctive player in the AI assistant landscape by integrating multiple leading language models into a unified platform. Available at monica.im, this solution differentiates itself through a sophisticated multi-model architecture that gives users access to GPT-4o, Claude 3.7, Gemini 2.0, DeepSeek R1, and OpenAI o3-mini through a single cohesive interface. This architectural approach represents a significant technical achievement that provides substantial advantages over conventional single-model AI assistants. The big picture: Monica AI employs a microservices-based orchestration layer that forms the foundation of its multi-model functionality, enabling dynamic scaling and seamless user experience. The platform's architecture allows...
read Mar 21, 2025AI moves on up: Systems evolving from tools to managers by end of 2025
Artificial intelligence is rapidly becoming a fundamental force in workplace management in 2025, according to PwC's predictions. As AI systems increasingly integrate into core business functions across industries, they're not just changing how tasks are performed but also transforming management structures. This shift represents a significant evolution in workplace dynamics, where AI is transitioning from a tool employees use to complete tasks to a system that can oversee both the workflow and the collaboration between human and artificial intelligence. The big picture: PwC's 2025 AI predictions identify artificial intelligence as the primary factor transforming business operations and value creation this...
read Mar 21, 2025LexisNexis builds multi-model AI assistant for personalized legal workflows
Old school LexisNexis is leveraging a strategic multi-model approach for its AI assistant Protégé, combining large language models with smaller, more efficient alternatives to create a customizable legal tool. Rather than relying exclusively on resource-intensive large language models (LLMs), the company selectively uses smaller models and distillation techniques to optimize performance and reduce costs while maintaining high-quality results for specific legal workflows. The big picture: LexisNexis designed Protégé to assist legal professionals by combining the power of large language models from Anthropic and Mistral with smaller, task-specific models that can be tailored to individual law firms' workflows. The company employs...
read Mar 21, 2025AI emerges as key technology for reducing building emissions, claims UN report
Buildings contribute a third of global emissions and waste, but progress in reducing their environmental impact is now visible though still insufficient to meet climate goals, according to a new UN report. Artificial intelligence has emerged as a critical technology for improving building sustainability through smarter design, construction, and operations. This development represents a significant opportunity for the building sector to accelerate emissions reductions while also improving efficiency and cutting operational costs. The big picture: The United Nations Environment Programme reports that building emissions have halted their upward trend for the first time since the pandemic slowdown in 2020, signaling...
read Mar 21, 2025Verizon launches AI assistant to help small businesses automate customer service
Verizon Business has entered the AI assistant market with a specialized tool that aims to help small businesses enhance customer service through automation. The new Verizon Business Assistant leverages generative AI to power text-based customer interactions, allowing small businesses to provide immediate responses to inquiries around the clock without requiring constant staff attention. This development represents a significant push to democratize enterprise-level AI capabilities for smaller operations that typically lack access to such technology. The big picture: Verizon Business has launched an AI-powered text messaging assistant specifically designed for small businesses to automate customer interactions and improve operational efficiency. The...
read Mar 21, 2025AI2B: Enterprise AI usage surges 36-fold with ChatGPT leading adoption
Enterprise AI adoption is accelerating at a remarkable pace, with new data revealing a 36-fold increase in AI-related transactions over the past year. Zscaler's latest threat report offers a comprehensive look at which AI tools are gaining traction across businesses, highlighting how ChatGPT dominates usage despite also being the most commonly blocked application. The findings shed light on the evolving enterprise AI landscape and provide insights into which categories of AI tools are seeing the most significant adoption. The big picture: Enterprise Cloud security leader Zscaler's latest threat report reveals AI/ML transactions have increased by an astonishing 3,464.6% (or 36x)...
read Mar 21, 2025AI and automation aim to attract youth to farming while creating new jobs
Automation and AI are transforming agriculture through advanced technologies that enhance workforce productivity while addressing labor shortages. As farming continues to shift from a once-dominant profession to one requiring fewer but more technically skilled workers, innovative companies are developing solutions that make agricultural work more precise, efficient, and appealing to younger generations. These technologies don't aim to replace human workers but rather augment their capabilities, allowing them to focus on higher-value tasks while automation handles repetitive operations. The big picture: Modern farming is evolving through automation and AI that enable precision agriculture while potentially making the profession more attractive to...
read Mar 20, 2025Harbor in the Storm: EXL’s AI-powered Code Harbor reduces modernization’s manual efforts by 80%
Generative and agentic AI are rapidly becoming central drivers of enterprise transformation, enabling businesses to leverage deep data expertise for solving complex challenges. At a recent EXL virtual event, industry leaders shared how AI-powered tools like Code Harbor are dramatically accelerating legacy system modernization by reducing manual effort up to 80% while improving accuracy through business-context-aware migrations rather than simple line-by-line conversions. The big picture: EXL is demonstrating how specialized AI tools can transform traditional business processes by automating complex workflows and dramatically reducing manual effort across industries. Code Harbor, EXL's genAI-powered code migration tool, represents a shift from viewing...
read Mar 20, 2025Here’s how AI is transforming accounts receivable operations in 2025
Artificial intelligence is revolutionizing accounts receivable (AR) operations in 2025, bringing unprecedented efficiency and precision to financial workflows. The evolution goes far beyond basic automation, with AI now handling complex tasks from payment prediction to deduction management. This technological transformation represents a significant opportunity for financial leaders to enhance operational efficiency, improve cash flow, and reduce costs across the AR ecosystem. The big picture: AI technologies are transforming five key areas of accounts receivable, offering solutions that range from predictive analytics to generative AI applications, according to Forrester's latest report. Key AI applications: Machine learning and predictive analytics are enhancing...
read Mar 19, 2025Telecom provider cuts support costs by 60% with BMC HelixGPT AI platform
A global telecom provider has transformed its employee support services through AI implementation, yielding dramatic efficiency improvements and cost savings. The deployment of BMC HelixGPT's AI platform demonstrates how artificial intelligence can directly impact operational productivity in large enterprises, creating a blueprint for organizations looking to modernize their service delivery models while enhancing employee experience. The big picture: A major telecom company completely revamped its IT, HR, and finance support systems using BMC HelixGPT's AI platform, achieving over 60% resolution rates without human intervention. The implementation marks a significant shift from traditional manual support processes that were creating bottlenecks for...
read Mar 19, 2025How enterprises are balancing agentic automation with human oversight
Agentic AI is emerging as a transformational approach for enterprises seeking to integrate intelligent automation into their operations. While conceptually straightforward—deploying large language models as modular workflow components with human oversight—the practical implementation requires careful planning and strategic execution. Organizations that effectively balance AI capabilities with human expertise will gain competitive advantages in productivity, but must navigate ethical concerns and establish clear boundaries for these increasingly capable AI systems. The big picture: Agentic AI represents a fundamental shift in how organizations approach human-machine collaboration, focusing on AI handling routine tasks while empowering humans to apply creativity and critical thinking. The...
read Mar 18, 2025Survey: Customer success teams lag behind in generative AI adoption
A gap appears to be emerging between customer success teams and other customer engagement functions in their adoption and enthusiasm for generative AI technologies. While most B2B customer-facing teams see significant potential in generative AI, customer success professionals show measurably lower adoption rates and enthusiasm, potentially missing opportunities to leverage AI for enhancing post-sale customer relationships. This disparity raises important questions about technology adoption patterns in customer success functions and whether current solutions adequately address their specific needs. The enthusiasm gap: Customer success professionals demonstrate notably less optimism about generative AI's impact compared to their customer engagement counterparts. 77% of...
read Mar 17, 2025How AI is reshaping banking from verification to financial modeling
The financial industry's growing embrace of artificial intelligence is reshaping banking experiences for consumers and transforming internal operations for institutions. As digital banking becomes the norm with 92% of Americans avoiding physical branches, financial organizations are leveraging AI to streamline identity verification, enhance customer experiences, and power traditional financial modeling. This evolution marks a critical inflection point as the industry determines whether emerging AI technologies will incrementally improve existing systems or fundamentally transform the financial landscape. How AI is changing banking today: Credit unions and financial institutions are implementing AI to streamline customer authentication and enhance the banking experience. MSU...
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