News/IT
AI communication capture transforms workplace chat into revenue streams
Communication intelligence is emerging as a critical enterprise AI category that mines valuable insights from everyday business conversations across platforms like WhatsApp, Slack, and email. This technology addresses a persistent business problem: crucial information often remains trapped in siloed messaging platforms rather than making it to CRM systems or executive dashboards. By analyzing conversational data in real-time, companies can now capture early warning signs of deal problems, customer sentiment shifts, and competitive intelligence that previously went unnoticed. The big picture: The enterprise agentic AI market, which includes communication intelligence platforms, was valued at $2.59 billion in 2024 and is projected...
read May 27, 2025Dell’s new Enterprise Hub streamlines on-premises AI development
Dell Enterprise Hub is rapidly evolving into a comprehensive platform for on-premises AI deployment, offering organizations the ability to implement advanced AI capabilities within their own infrastructure. The platform's expansion to support multiple hardware accelerators, edge devices, and ready-to-deploy applications signals a significant shift toward making enterprise AI more accessible and manageable. This development addresses growing demand for private AI solutions that allow businesses to maintain control over their data while leveraging cutting-edge models. The big picture: Dell Enterprise Hub now provides a one-stop solution for deploying, training, and running AI models and applications entirely on-premises with support for multiple...
read May 20, 2025Wolters Kluwer accelerates cloud and AI adoption under new CEO
Wolters Kluwer, a nearly two-century-old information solutions company, has transformed from traditional publishing roots into a technology-driven enterprise that leverages artificial intelligence across half its product portfolio. Under new CIO Mark Sherwood's leadership, the company continues evolving its cloud strategy, AI integration, and cybersecurity approach to serve professionals across healthcare, legal, tax, and finance sectors—demonstrating how legacy organizations can successfully navigate digital transformation while maintaining industry expertise. The big picture: Mark Sherwood joined Wolters Kluwer as CIO in December 2024, bringing extensive tech experience from Microsoft, Nuance Communications, Symantec and Cisco to accelerate the company's ongoing technology transformation. Despite its...
read May 17, 2025AI-powered CIAM solutions speed up enterprise LLM integration
Enterprise AI agents are poised to revolutionize workflows by automating tasks across multiple applications, but identity and access management challenges have created significant implementation barriers. Customer Identity and Access Management (CIAM) solutions are emerging as key enablers for enterprise AI agent deployment by simplifying the complex OAuth processes that have traditionally slowed adoption, while simultaneously addressing critical security and compliance requirements. The big picture: AI agents that can interact with external applications promise to automate repetitive tasks across enterprise systems, potentially saving millions in operational costs while reducing security vulnerabilities from human error. These agents can manage everything from employee...
read May 15, 2025Case studies for practical applications of AI in higher ed, non-profits
Higher education institutions are rapidly discovering new applications for artificial intelligence across campus operations, according to insights shared at a recent EDUCAUSE webinar. While many university leaders have expressed uncertainty about where to deploy AI effectively, panelists revealed that potential use cases span virtually every department—from student advising and admissions to research support and IT services. This expanding implementation of AI tools demonstrates how educational institutions are leveraging technology to enhance personalization while simultaneously freeing staff to focus on more meaningful human interactions. The big picture: Generative AI is helping colleges meet increasing demands for personalization and timely communication while...
read May 14, 2025We’ve got our A-Eye on you: LastPass targets employees’ unauthorized AI tool use
LastPass is expanding beyond password management into SaaS application monitoring, directly targeting the growing challenge of shadow IT and unauthorized AI tool usage in small and mid-sized businesses. By leveraging its existing browser extension infrastructure, LastPass aims to democratize SaaS monitoring technology previously available only to large enterprises with substantial security budgets. This move represents a strategic pivot to help organizations gain visibility into which cloud services their employees are using—particularly as AI adoption accelerates in workplace settings. The big picture: LastPass has announced a new SaaS monitoring capability specifically designed for small to midsize enterprises struggling to track employee usage...
read May 14, 2025AI tackles accumulated technical debt to boost business efficiency
Technical debt has accumulated to staggering levels in modern enterprises, with global figures exceeding $1.5 trillion according to industry estimates. A new report from technology research firm HFS and Publicis Sapient suggests artificial intelligence may finally offer organizations the capabilities needed to break through this costly burden, acting as a "jackhammer" against decades of accumulated system inefficiencies. The findings come at a critical juncture as companies struggle to modernize while simultaneously adopting transformative AI technologies. The big picture: AI appears poised to help organizations tackle technical debt rather than add to it, with 80% of executives believing AI will significantly...
read May 13, 2025Software with AI or pure AI? Debate on product vs feature impacts CIO strategies
The AI product versus feature debate presents CIOs with major strategic implications as the market matures. With artificial intelligence rapidly spreading across the technology landscape, IT leaders face crucial decisions about whether to invest in standalone AI solutions or products with embedded AI capabilities—choices that will significantly impact their organization's competitive positioning and technology stack for years to come. The big picture: The AI market is developing along two distinct paths—specialized AI products competing with traditional software platforms that are rapidly integrating AI capabilities. On one side are pure-play AI companies offering specialized solutions and foundation model providers like OpenAI,...
read May 13, 2025Federal HR systems cost taxpayers billions, Workday survey reveals
Federal HR systems are squandering billions in taxpayer dollars through inefficient, outdated technology according to a new report from MeriTalk and Workday. The study reveals that 89% of federal HR leaders believe legacy tools hinder their agency's mission, with HR teams wasting nearly half their time correcting errors, reconciling data, and navigating manual processes. This technological stagnation is occurring precisely when government needs greater agility, with potential savings of up to $1 billion annually if just half of this wasted time could be recovered. The big picture: Federal HR operations are struggling with outdated systems that actively undermine workforce strategy...
read May 8, 2025ServiceNow launches AI-powered workflow automation ecosystem at Knowledge 2025
ServiceNow is significantly expanding its AI capabilities with a new partner ecosystem and autonomous agents designed to revolutionize enterprise workflow automation. At its Knowledge 2025 event, the company unveiled the Workflow Data Network, a comprehensive data integration system that connects AI tools to enterprise data across various sources and partners, alongside autonomous agents that can handle complex IT tasks independently and a new Core Business Suite that streamlines operations across departments. The big picture: ServiceNow's Workflow Data Network creates a unified ecosystem for AI-powered workflow automation by connecting enterprise data across more than 100 integrations and multiple technology partners. The...
read Apr 23, 2025Data engineers: What they do and why they’re important
Data engineers serve as the architects of data infrastructure, building the critical foundation that enables organizations to harness their information assets effectively. As businesses increasingly embrace AI-powered initiatives, these specialists have become indispensable for creating the robust data pipelines that feed machine learning models and analytics systems. Their unique blend of technical expertise and business acumen allows them to transform raw data into valuable, accessible resources that drive decision-making across the enterprise. The big picture: Data engineers design and optimize systems for data collection, storage, access, and analytics at scale, creating pipelines that transform raw information into formats usable by...
read Apr 23, 2025Kubernetes AI framework Solo Kagent empowers agentic systems
Solo.io has launched Kagent, an innovative open source framework that equips developers with essential tools for building AI agents specifically designed to enhance Kubernetes workflows. Created in 2025 and built on Microsoft's AutoGen framework, this platform represents a significant advancement in how DevOps and platform engineers can leverage AI to streamline complex cloud infrastructure management tasks while maintaining appropriate security guardrails. The big picture: Kagent enables the deployment of AI agents within Kubernetes environments to handle routine infrastructure tasks, allowing engineering teams to focus on higher-value activities. The framework integrates with major cloud-native technologies including Kubernetes, Istio, Helm, Argo, and...
read Apr 16, 2025TCS CEO addresses uncertainty without panic in tech sector
TCS is reporting strong order bookings despite economic uncertainties, with AI-related projects emerging as a bright spot in client spending. The IT services giant's CEO K. Krithivasan points to solid demand from North America and the banking sector, indicating that while some caution exists, clients remain committed to technology investments, particularly those focused on artificial intelligence capabilities. The big picture: TCS closed its latest quarter with an impressive $12.2 billion order book, suggesting continued strength in enterprise technology spending despite economic headwinds. Key details: While some client programs are temporarily on hold, the TCS chief executive reports no widespread cancellations...
read Apr 13, 2025American Express cuts IT support issues by 40% with strategic AI implementation
American Express is demonstrating the tangible benefits of strategic AI implementation across its massive operation of 80,000 employees. By enhancing its internal IT support chatbot with generative AI capabilities, Amex has transformed employee tech support from a frustrating maze of links into an intuitive, step-by-step problem-solving experience. This practical approach to AI implementation shows how large enterprises can achieve measurable efficiency gains while maintaining control over critical aspects like validation, compliance and user experience. The big picture: Amex has successfully deployed AI solutions that deliver quantifiable business value, reducing IT escalations by 40% and boosting travel assistance efficiency by 85%....
read Apr 7, 2025McKinsey’s AI platform slashes legacy system modernization time by 80 percent
McKinsey's LegacyX platform harnesses the power of generative and agentic AI to transform aging digital infrastructure that hampers innovation in large organizations. This breakthrough approach tackles a widespread challenge—70 percent of Fortune 500 software was developed over two decades ago—by accelerating modernization efforts by up to 80 percent while reducing costs. Beyond technical upgrades, the platform also intelligently reengineers underlying business processes that have been tailored to legacy systems over decades, addressing a critical but often overlooked dimension of digital transformation. The big picture: Legacy infrastructure remains a significant barrier to digital innovation for large enterprises, requiring massive investments of...
read Apr 7, 2025Where AI excels and fails at generating system architecture diagrams
Generative AI has shown remarkable capabilities in creating text and images, but its ability to generate accurate system architecture diagrams varies significantly by use case. Understanding these limitations is crucial for developers and architects looking to leverage AI for diagramming tasks, as the technology currently offers value primarily in ideation stages rather than in documenting complex existing systems. The big picture: AI's capability to generate system architecture diagrams varies dramatically across three distinct use cases, with effectiveness decreasing as the need for accuracy and specificity increases. Generic technology-focused diagrams and whiteboarding scenarios represent AI's current sweet spot for diagram generation....
read Apr 4, 2025Accenture and Siemens launch 7,000-strong unit to transform manufacturing with AI
Accenture and Siemens are creating a significant industrial partnership that combines their respective strengths in technology and consulting. Their new joint business unit, staffed by 7,000 professionals worldwide, aims to transform manufacturing through AI-supported engineering and software-defined factories. This collaboration represents a major strategic move to accelerate industrial digitalization, with early projects already demonstrating substantial cost savings through digital twins and AI-enabled processes. The big picture: Accenture and Siemens have formed the Accenture Siemens Business Group, a joint business unit employing 7,000 manufacturing and IT professionals globally to develop software-defined products and factories. The collaboration leverages Siemens' Xcelerator portfolio for...
read Apr 3, 2025Agentic AI is transforming service management from reactive to proactive
Agentic AI is rapidly transforming service management by introducing autonomous, intelligent systems that can make decisions and adapt without human intervention. This shift from reactive to proactive IT support promises to revolutionize how organizations handle everything from troubleshooting to employee onboarding. As major players like ServiceNow invest billions in AI capabilities, businesses that quickly adopt these technologies stand to gain significant advantages in efficiency, cost savings, and user satisfaction. The big picture: Service management is experiencing a fundamental transformation as agentic AI systems capable of autonomous decision-making replace traditional reactive approaches to IT support. These AI-driven systems continuously monitor environments,...
read Apr 2, 2025AMD’s AI PCs emerge as strategic investment ahead of Windows 10 end of support
As enterprises prepare for Windows 10's end of support, AI-enabled PCs are emerging as a strategic investment that combines enhanced security, streamlined management, and future-ready capabilities. AMD's approach focuses on developing systems that balance traditional reliability with advanced AI functionality, positioning AI PCs as essential tools for maintaining competitive advantage in an increasingly AI-driven business landscape. The big picture: Enterprises upgrading to AI PCs gain more than just new hardware – they establish a foundation for implementing AI-driven improvements that boost productivity and support digital transformation. AMD's Corporate Vice President Michael Nordquist notes that IT leaders are weighing AI PC...
read Mar 20, 2025Harbor in the Storm: EXL’s AI-powered Code Harbor reduces modernization’s manual efforts by 80%
Generative and agentic AI are rapidly becoming central drivers of enterprise transformation, enabling businesses to leverage deep data expertise for solving complex challenges. At a recent EXL virtual event, industry leaders shared how AI-powered tools like Code Harbor are dramatically accelerating legacy system modernization by reducing manual effort up to 80% while improving accuracy through business-context-aware migrations rather than simple line-by-line conversions. The big picture: EXL is demonstrating how specialized AI tools can transform traditional business processes by automating complex workflows and dramatically reducing manual effort across industries. Code Harbor, EXL's genAI-powered code migration tool, represents a shift from viewing...
read Mar 19, 2025Telecom provider cuts support costs by 60% with BMC HelixGPT AI platform
A global telecom provider has transformed its employee support services through AI implementation, yielding dramatic efficiency improvements and cost savings. The deployment of BMC HelixGPT's AI platform demonstrates how artificial intelligence can directly impact operational productivity in large enterprises, creating a blueprint for organizations looking to modernize their service delivery models while enhancing employee experience. The big picture: A major telecom company completely revamped its IT, HR, and finance support systems using BMC HelixGPT's AI platform, achieving over 60% resolution rates without human intervention. The implementation marks a significant shift from traditional manual support processes that were creating bottlenecks for...
read Mar 13, 2025ServiceNow expands AI agent capabilities with Moveworks acquisition and new enterprise tools
Move it or lose it! Moveworks, that is... ServiceNow is aggressively expanding its AI agent capabilities through strategic acquisitions and platform enhancements to deliver more value across enterprise operations. By acquiring Moveworks and introducing specialized agents for security, change management, and network operations, the company aims to streamline workflows and automate repetitive tasks. This expansion reflects ServiceNow's vision that AI agents are becoming essential infrastructure components for modern businesses rather than just optional tools. The big picture: ServiceNow announced the acquisition of Moveworks alongside new agent capabilities and the general availability of its orchestration platform, signaling deeper investment in its...
read Mar 11, 2025Tech hiring down overall, but AI job postings surge 68%
The AI workplace revolution is creating a massive surge in demand for AI-skilled professionals, with 25% of US tech job postings now requiring artificial intelligence expertise. This fundamental shift in hiring priorities comes despite an overall slowdown in tech recruitment, highlighting how organizations across multiple sectors are positioning themselves to capitalize on AI integration for competitive advantage. The big picture: AI-related tech positions have more than doubled in recent years, with 36% of information sector IT jobs now requiring AI skills, according to data from UMD-LinkUp AI Maps. While overall job postings fell 17% in the two years since ChatGPT's...
read Mar 11, 2025Like pulling teeth: Why PDF data extraction remains a stubborn challenge despite AI advances
PDF extraction remains a persistent challenge for data professionals, caught between legacy print-oriented document formats and modern digital data needs. Despite decades of technological advancement, the fundamental issues with extracting structured information from PDFs continue to frustrate experts across industries, from government agencies to scientific researchers. The persistence of this problem highlights the gap between how humans and machines process information, even as artificial intelligence offers promising but still imperfect solutions. The big picture: PDFs were designed as digital containers for print-oriented documents, creating a fundamental mismatch with modern data extraction needs. Their structure prioritizes visual presentation over data accessibility,...
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