News/IT
Salesforce debuts AI agents for 24/7 IT support across platforms
Salesforce has launched Agentforce IT Service, an AI-powered system designed to replace traditional IT helpdesk ticket systems with conversational AI agents that provide 24/7 support across platforms like Slack, Teams, and email. The service aims to reduce manual IT tasks and allow both workers and IT staff to focus on higher-value strategic work, representing another step in AI's expansion into workplace support functions. How it works: Unlike traditional ticket-based IT support, Agentforce operates as a "conversation-first" system that can handle requests through any communication platform. Workers can initiate IT help requests directly through chat systems, email, or messaging apps without...
read Oct 7, 2025Pro-tip: 3 AI stocks draw investor focus across healthcare, voice, and analytics
Three artificial intelligence companies have emerged as standout performers in recent trading sessions, drawing investor attention through a combination of high trading volumes and innovative approaches to AI implementation. While the broader AI sector continues its rapid evolution, these particular stocks—Tempus AI, SoundHound AI, and BigBear.ai—represent distinct applications of machine learning technology across healthcare, voice interfaces, and decision intelligence. The AI investment landscape remains dynamic and volatile, with companies in this space often experiencing significant price swings as investors weigh long-term growth potential against current market uncertainties. These three stocks have distinguished themselves not just through trading activity, but through...
read Sep 22, 2025“AIT”? CIOs predict 18% IT workforce cuts as AI reshapes hiring needs
CIOs predict an 18% reduction in their IT workforces within the next two years, driven by automation, AI adoption, and shifting sourcing strategies toward contractors and third-party firms. This workforce contraction reflects a broader transformation in how organizations approach IT talent management, balancing cost pressures with the need for AI-enabled skills while potentially sacrificing institutional knowledge. What you should know: The Harvey Nash survey of 2,015 technology leaders across 62 countries reveals significant changes in IT hiring priorities and workforce expectations. Digital leaders believe hiring needs for existing tech positions will reduce by 18% over two years, with 18% of...
readGet SIGNAL/NOISE in your inbox daily
All Signal, No Noise
One concise email to make you smarter on AI daily.
Techno Digital opens $175M AI-ready data center in Chennai
Techno Digital, the digital infrastructure arm of Techno Electric and Engineering Company Limited, has opened a 36MW AI-ready hyperscale data center in Chennai with a $175 million investment, marking a significant expansion of India's digital infrastructure capabilities. The facility is part of the company's ambitious $1 billion commitment to building sustainable, future-ready digital infrastructure across the country, positioning Chennai as a strategic hub for AI, cloud computing, and 5G-driven enterprise solutions. What you should know: The data center spans 200,000 square feet at SIPCOT IT Park in Siruseri, offering hosting capacity for over 2,400 high-density racks with flexible power densities...
read Aug 28, 2025Now wait a moment, AI code generation still needs DevOps platforms
The artificial intelligence revolution has sparked bold predictions about the end of traditional software development. Industry observers claim that AI-powered code generation will eliminate the need for human programmers, replacing them with subject matter experts who can simply describe what they want in plain English—so-called "vibe coders" who rely on intuition rather than technical expertise. This narrative has led some enterprises to question their investments in DevOps platforms—the integrated toolsets that manage software development lifecycles from code creation through deployment. If AI can generate perfect code on command, why maintain expensive infrastructure for human-driven development processes? However, this reasoning contains...
read Aug 22, 2025Mercedes F1 uses AI and digital twins to put racing prowess on the inside track
Formula One racing operates at the intersection of cutting-edge technology and split-second decision-making, where milliseconds determine victory and data drives every strategic choice. At Mercedes-AMG PETRONAS F1 Team, technology has evolved from a supporting role to the backbone of competitive advantage, transforming how teams approach everything from car design to race-day strategy. Steve Riley, head of IT operations and service management at Mercedes-AMG PETRONAS F1 Team, oversees the technological infrastructure that powers one of racing's most successful organizations. From the team's state-of-the-art facility in Brackley, UK, Riley manages IT systems that must perform flawlessly whether they're deployed at the Monaco...
read Aug 14, 2025SuperOps and AWS launch AI agent marketplace for IT firms
SuperOps, a software company, and Amazon Web Services have launched an AI agent marketplace for managed service providers and IT firms, set to debut in beta next month. The partnership addresses a growing disconnect between business leaders' enthusiasm for AI agents—with some CFOs allocating 25% of their AI budgets to them—and the practical challenges of implementing these tools effectively. What you should know: The marketplace will serve as a curated shopping platform where MSPs and IT professionals can browse and select agents tailored to their specific operational needs. Developers will also be able to sell their agents through the platform,...
read Aug 6, 2025Canadian enterprises use genAI to tackle labor shortages while boosting productivity
Canadian enterprises are turning to generative AI to address labor shortages and rising digital demands by transforming content management systems into intelligent information ecosystems. OpenText, a Canadian enterprise software company, is leading this transformation by embedding AI directly into the content layer, allowing organizations to unlock productivity gains while maintaining data sovereignty and regulatory compliance. What you should know: Research shows that AI is enhancing rather than replacing human workers, with significant productivity benefits already being realized. According to Foundry research, 76% of IT and business leaders believe genAI will enhance existing roles, while 68% expect it to create entirely...
read Aug 4, 2025India’s TCS cuts 12K jobs as AI transforms $200B IT sector
India's largest private employer, Tata Consultancy Services (TCS), announced it will cut more than 12,000 jobs—its biggest layoff to date—as the country's IT sector faces mounting pressure from slowing global demand and artificial intelligence automation. The cuts signal broader disruption in an industry that employs over half a million workers and contributes 7.5% to India's GDP, raising concerns about the country's economic trajectory and ability to create the 8 million jobs needed annually. The big picture: India's IT sector, long built on low-cost skilled labor for routine software services, is being squeezed by AI automation that threatens entry-level positions while...
read Aug 1, 2025onsemi transforms customer support pipeline with AI, hits 90% accuracy
Semiconductor company onsemi has successfully transformed its operations using AI-driven digital transformation, achieving remarkable improvements in customer support accuracy and setting ambitious sales targets. Under CEO Hassane El-Khoury's leadership since 2020, the company shifted from being a fast follower to a leader in power and sensing technologies by implementing seven comprehensive "digital threads" that integrate AI and automation across all business processes. What you should know: onsemi developed a systematic approach to AI transformation by creating interconnected digital workflows spanning the entire organization. The company established seven "digital threads" covering Idea to Market, Lead to Order, Plan to Fulfill, Source...
read Jul 25, 202539% of organizations lack data governance as AI tackles dirty data crisis
Organizations are struggling with "dirty" data that contains duplicates, inconsistencies, and fragmentation across departments, with 39% lacking proper data governance frameworks according to recent research. This widespread data quality crisis is preventing businesses and public sector bodies from generating actionable insights needed to serve customers and citizens effectively, while AI-powered solutions are emerging as the primary remedy for automated data cleansing. The scale of the problem: Poor data management has become endemic across sectors, with financial institutions particularly affected by storage and integration challenges. 44% of financial firms struggle to manage data stored across multiple locations, leading to inflated operational...
read Jul 24, 2025Colonial Pipeline CTO Afshean Talasaz shares AI decision framework for critical infrastructure
Colonial Pipeline's Chief Technology and Data Officer Afshean Talasaz has outlined a strategic framework for technology leadership that emphasizes adaptability, mission focus, and fundamental mastery in an era of accelerated AI adoption. His approach centers on making decisions that preserve future flexibility while maintaining operational excellence in critical infrastructure. This leadership philosophy offers valuable insights for executives navigating rapid technological change across industries, particularly as AI transforms business operations and decision-making processes. What you should know: Talasaz's decision-making framework prioritizes positioning, creating options, and maintaining focus on core mission objectives. He evaluates every decision by asking whether it could impact...
read Jul 18, 2025Accenture’s AI agent platform cuts VPN setup time by 93%
Accenture has built the Accenture Advanced Technology Agent (AATA), an agentic AI-powered integration platform that orchestrates IT operations across the global consulting firm's complex technology infrastructure. The platform, which earned the company a 2025 CIO 100 Award in IT Excellence, addresses the challenge of maintaining diverse technology portfolios while competing for increasingly rare technical talent. What you should know: AATA serves as an orchestration layer between Accenture's human workforce and technology platforms, enabling IT teams to resolve issues without filing tickets or connecting to agents. The platform currently operates more than 100 active agents and supports Accenture's roughly 800,000 employees...
read Jun 26, 202594% of organizations, including consultancy titan Accenture, expect AI value amid upskill push
The Linux Foundation's 2025 State of Tech Talent report reveals that 94% of organizations expect AI to add significant value to their operations, but success depends on having a workforce capable of leveraging AI effectively. The research emphasizes that upskilling existing employees in AI and open-source technologies will be crucial for navigating the changing job landscape, with 72% of organizations now prioritizing upskilling compared to just 48% in 2024. What you should know: Organizations are rapidly expanding AI-specific roles while recognizing that human expertise remains the critical factor in AI transformation success.• 70% of AI transformation success is determined by...
read Jun 24, 2025Salesforce unveils Agentforce 3 with unified studio and monitoring tools
Salesforce has released Agentforce 3, the fourth iteration of its AI agent platform since September 2024, introducing Agentforce Studio and Command Center to help enterprises build and monitor AI agents more effectively. The update addresses growing enterprise needs for comprehensive agent lifecycle management as AI agents proliferate across corporate IT systems, with new observability features designed to give companies confidence to deploy agents in customer-facing environments. What you should know: Agentforce Studio consolidates previously scattered agent-building tools into a unified development environment, while Command Center provides real-time monitoring and optimization capabilities. Studio brings together existing tools that were previously located...
read Jun 23, 2025CIOs must shift from system-specific to persona-based AI strategies
CIOs must shift from system-specific AI implementations to persona-based strategies that tailor artificial intelligence capabilities to different employee roles and workflows. This approach promises to unlock AI's full potential by delivering contextual intelligence that understands not just what tasks are being performed, but who is performing them and how they work best. The big picture: Traditional enterprise AI initiatives often remain siloed within individual platforms like customer relationship management (CRM) or enterprise resource planning (ERP) systems, creating fragmented intelligence and duplicated efforts that fail to scale across the organization. Why persona-based AI matters: Different employee archetypes require distinct AI capabilities...
read Jun 19, 20253 ways Cisco is betting big on AI to simplify network management
Cisco's annual user conference delivered a clear strategic message this year: the networking giant is betting big on artificial intelligence to transform how businesses manage their digital infrastructure. At Cisco Live 2025, the company unveiled a comprehensive vision for helping organizations become "AI-ready" by embedding intelligence into networking, security, and observability systems. The announcements signal Cisco's response to mounting competitive pressure and customer demands for simpler, smarter infrastructure management. After years of criticism for having a fragmented, complex product portfolio, Cisco is positioning itself as the company that can help businesses navigate the dual challenge of adopting AI while securing...
read Jun 16, 2025AI is reshaping IT roles, not eliminating them—here’s what’s changing
Artificial intelligence is fundamentally reshaping how IT departments operate, but the transformation isn't playing out as many expected. Rather than wholesale job displacement, organizations are discovering that AI functions more like a sophisticated amplifier—handling routine tasks while elevating human expertise to focus on strategy, security, and innovation. This shift is creating both opportunities and anxiety within IT teams. According to JumpCloud's Q1 2025 IT Trends Report, 37% of IT administrators express concern that AI could eventually eliminate their positions. However, the reality emerging across organizations suggests a more nuanced evolution: IT roles are changing, not disappearing. The challenge for IT...
read Jun 16, 2025Enterprise AI spending surges 75% as companies shift from pilots to production
Enterprise artificial intelligence spending has reached an inflection point, transitioning from experimental budgets to core business operations at breakneck speed. Recent survey data from Andreessen Horowitz (a16z), a prominent Silicon Valley venture capital firm, reveals that enterprise AI spending is growing 75% year-over-year as companies move beyond pilot programs into full-scale deployment. The survey of over 100 chief information officers across 15+ industries provides a comprehensive view of how enterprises are approaching AI investments in 2025. The findings reveal fundamental shifts in procurement, deployment strategies, and vendor relationships that signal AI's maturation from innovation project to business-critical infrastructure. For business...
read Jun 12, 2025Agentic AI or AI agent? CIOs warned against agent marketing hype as vendors oversell capabilities
AI practitioners are beginning to distinguish between AI agents and agentic AI as two related but separate technologies, with experts warning CIOs against vendor confusion and marketing hype. Understanding this distinction is crucial for IT leaders to make informed purchasing decisions and avoid overpaying for "glorified chatbots" masquerading as advanced AI systems. What you should know: AI agents and agentic AI serve different purposes and have distinct capabilities that CIOs need to understand. AI agents are tools designed for specific functions within IT systems, with predictable outcomes and limited learning ability. Agentic AI is an umbrella technology that uses agents...
read Jun 10, 2025Cisco launches AI-powered network management that cuts troubleshooting to seconds
Cisco has unveiled new AI-powered networking hardware and software designed to automate network management tasks at "machine speed" through its AgenticOps framework. The announcement, made at Cisco Live 2024 in San Diego, introduces routers, switches, and management tools powered by Cisco's proprietary Deep Network Model. The move positions the networking giant to capture enterprise demand for autonomous network operations while keeping IT teams in control. Key hardware launches: Cisco introduced multiple product lines optimized for AI workloads across campus and industrial environments. New secure router models (8100, 8200, 8300, 8400, and 8500) deliver three times the throughput of previous versions...
read Jun 7, 2025Anthropic launches Claude Gov for US classified intelligence operations
Anthropic has launched Claude Gov, specialized AI models designed for US national security agencies to handle classified information and intelligence operations. The models are already serving government clients in classified environments, marking a significant expansion of AI into sensitive national security work where accuracy and security are paramount. What you should know: Claude Gov differs substantially from Anthropic's consumer offerings, with specific modifications for government use.• The models can handle classified material and "refuse less" when engaging with sensitive information, removing safety restrictions that might block legitimate government operations.• They feature "enhanced proficiency" in languages and dialects critical to national...
read Jun 5, 2025Coming out of the dark: Shadow AI usage surges in enterprise IT
Shadow AI is emerging as a major enterprise risk, with new research revealing 90% of IT leaders express concerns about employees using unauthorized AI tools in the workplace. The adoption of generative AI in business environments is creating significant data security challenges, as organizations report financial losses and reputation damage from unregulated AI use. This represents a growing tension between embracing AI innovation and implementing proper governance frameworks to protect sensitive corporate information. The big picture: Unauthorized AI tool usage is creating measurable business damage, according to a new survey from data management firm Komprise that questioned 200 IT directors...
read Jun 5, 2025Lose ’em and use it: IT workers replaced by AI as boards pressure CEOs
The wave of tech layoffs is reshaping the IT workforce landscape as companies increasingly replace human workers with AI. Over 314,000 tech jobs have been eliminated since 2024, with corporate leaders under pressure to cut workforce costs by 20% while implementing AI solutions. This trend represents not just temporary cost-cutting but a fundamental restructuring of the digital labor economy, creating winners and losers in the rapidly evolving job market. The big picture: Corporate boards are pushing CEOs to slash workforce costs by 20%, expecting AI to handle the eliminated positions while preparing for a possible recession. Camille Fetter, CEO at...
read