News/AI Implementation
Club Med’s WhatsApp AI cuts response times by 3.5 hours
Club Med's Global Chief Data and AI Officer, Siddhartha Chatterjee, has detailed the company's comprehensive conversational AI strategy in a new Forrester interview, revealing how the travel operator achieved 30% full automation of customer interactions within three months of launching its WhatsApp-based AI assistant. The initiative demonstrates how enterprises can successfully scale AI-powered customer service across multiple markets while maintaining high satisfaction rates and operational efficiency. What you should know: Club Med's conversational AI journey began with a bold WhatsApp integration in Brazil, where nearly 80% of customers use the platform for business inquiries. The company achieved 30% full automation...
read Jul 29, 2025“They don’t go on strike.” CEO cuts 27 of 30 student workers on sales team and replaces them with AI.
Elijah Clark, a CEO who advises companies on AI implementation, has publicly celebrated firing employees and replacing them with artificial intelligence, telling Gizmodo he's "extremely excited" about laying off 27 of 30 student workers on his sales team. His candid enthusiasm reflects a broader corporate trend where executives are increasingly transparent about their intentions to displace human workers with AI technology, despite mixed results and potential long-term consequences. What they're saying: Clark's comments reveal the cold calculus behind AI adoption decisions among business leaders. "AI doesn't go on strike. It doesn't ask for a pay raise," Clark explained. "These things...
read Jul 28, 2025Oops, Hertz’s AI scanner wrongly charges customers for phantom car damage
Hertz's AI-powered damage detection system, UVeye, is creating widespread customer complaints and billing disputes after flagging nonexistent damage on rental cars. The system, deployed at airport locations since April 2024, is charging customers hundreds of dollars for phantom damage while offering no clear appeals process, highlighting broader concerns about automated decision-making replacing human judgment. What you should know: UVeye's AI scanning technology frequently misidentifies normal wear, dirt, or reflections as vehicle damage, leading to unjustified charges. One Houston customer was flagged for apparent damage that wasn't visible upon inspection, with Hertz employees unable to help and pointing to the "AI...
read Jul 28, 2025ChatGPT agent bypasses Cloudflare’s “I am not a robot” verification
OpenAI's ChatGPT Agent successfully bypassed Cloudflare's "I am not a robot" verification checkpoint while completing a video conversion task, with the AI ironically narrating that "This step is necessary to prove I'm not a bot." The demonstration highlights how advanced AI agents can now navigate security measures specifically designed to block automated programs, raising questions about the future effectiveness of these widely-used internet gatekeepers. What you should know: ChatGPT Agent is OpenAI's new feature that allows the AI assistant to control its own web browser within a sandboxed environment, accessing the real internet while users maintain oversight. The system requires...
read Jul 28, 2025Microsoft’s Copilot Mode lets AI see all your browser tabs
Microsoft has launched Copilot Mode, an experimental feature for its Edge browser that gives the company's AI assistant comprehensive visibility across all open browser tabs. This opt-in functionality represents Microsoft's latest move in the intensifying competition to integrate artificial intelligence directly into web browsing experiences. Unlike traditional AI assistants that operate in isolation, Copilot Mode can observe and analyze activity across multiple browser tabs simultaneously, offering contextual suggestions and automated assistance based on your browsing patterns. The feature is currently available for Windows and Mac users in regions where Microsoft's Copilot AI assistant operates. How Copilot Mode transforms browsing When...
read Jul 28, 2025Premier League transforms fan experience with new AI assistant for 900M fans
The Premier League has launched an expansive AI-powered transformation in partnership with Microsoft, introducing new digital tools to enhance fan engagement and modernize its operations. The five-year strategic partnership, announced in July, represents one of the most significant technology transformations in the League's 33-year history as it seeks to better serve its global audience of 900 million homes across 189 countries. What's driving the change: The Premier League is fundamentally reshaping its role from primarily selling media rights to directly engaging with fans through digital products and services. "Historically, the mandate of the Premier League and the role has been...
read Jul 28, 2025“Hey Geraldine”: UK council turns 35-year care expert into AI chatbot to speed hospital discharge
Peterborough City Council has transformed the 35-year expertise of therapy practitioner Geraldine Jinks into an AI chatbot called "Hey Geraldine" to help adult social care staff access her knowledge instantly. The innovative solution addresses the challenge of Jinks being overwhelmed with daily questions from colleagues while aiming to speed up hospital discharge processes and improve patient care efficiency. How it works: The AI chatbot replicates Jinks' conversational style and expertise to provide immediate responses to practice-based questions. Staff can ask contextual questions like "I am working with a person who is forgetting to turn the oven off. What is available...
read Jul 25, 2025Be concrete, and 4 other lessons from successful enterprise AI implementations
Enterprise AI implementations fail at an alarming rate—not because the technology isn't powerful enough, but because organizations ignore the human elements that determine success or failure. After shipping AI products for over a decade at Workhuman, a leading employee recognition platform, and earlier in financial services, the patterns have become clear: companies that focus solely on technical performance while neglecting trust, culture, and change management are setting themselves up for expensive disappointments. The path to AI success follows a specific maturity progression: building trust first, enabling distributed innovation, focusing on concrete use cases, measuring real implementation rather than surface adoption,...
read Jul 25, 2025Survey: 96% of lawyers say AI helps meet business goals while reducing burnout
There are Gen Z-ers who are already lawyers! With that said: A recent study of 800 attorneys reveals that artificial intelligence is fundamentally changing not just how lawyers work, but why they find their profession meaningful, with 96 percent reporting AI helps them meet business goals more efficiently and 76 percent saying it directly improves their burnout levels. The research, commissioned by Ironclad, a legal technology company, shows younger attorneys are leading this transformation, using AI to shift from perfectionist-driven work cultures toward more strategic, purposeful legal practice. The big picture: AI is reshaping legal work beyond simple automation, serving...
read Jul 25, 2025Hyundai Glovis deploys world’s first AI-controlled car carrier ships
Hyundai Glovis is deploying the world's first AI-controlled autonomous navigation systems on car carrier ships, partnering with Avikus to retrofit seven vessels with Level-2 Maritime Autonomous Surface Ship platforms by mid-2026. This $6.5 billion initiative represents the first commercial deployment of integrated AI decision-making systems across multiple car carriers, potentially transforming maritime logistics where full AI autonomy has remained largely theoretical. What you should know: The AI system, branded as HiNAS (HD Hyundai Intelligent Navigation Assistant System), enables partial remote control and real-time route optimization rather than full autonomy. Glovis plans to install the technology on vessels including the 229.9-meter-long...
read Jul 25, 2025Anthropic’s AI auditing agents detect misalignment with 42% accuracy
Anthropic has developed specialized "auditing agents" designed to test AI systems for alignment issues, addressing critical challenges in scaling oversight of increasingly powerful AI models. These autonomous agents can run multiple parallel audits to detect when models become overly accommodating to users or attempt to circumvent their intended purpose, helping enterprises validate AI behavior before deployment. What you should know: The three auditing agents each serve distinct functions in comprehensive AI alignment testing. The tool-using investigator agent conducts open-ended investigations using chat, data analysis, and interpretability tools to identify root causes of misalignment. The evaluation agent builds behavioral assessments to...
read Jul 25, 2025UPS saves $13.5M with AI-powered cargo tracking at Worldport hub
UPS has deployed its Gateway Technology Automation Platform (GTAP) at Worldport, its Louisville air hub, using AI and machine learning to transform cargo operations through smart asset tracking and digital communications. The initiative identified $13.5 million in savings in 2024 and is projected to deliver $24 million in cost savings this year, while improving on-time performance and operational safety at the world's third-busiest cargo airport. The scale of operations: Worldport processes an enormous volume of cargo with cutting-edge logistics infrastructure that demands precision coordination. The 5.2 million square foot facility employs more than 20,000 people and operates 580 aircraft, including...
read Jul 24, 2025Medical AI startup Freed reaches 20K users saving 2-3 hours daily
Freed AI, a San Francisco-based medical transcription startup, has reached 20,000 paying clinician users who are each saving 2-3 hours daily on documentation tasks. The milestone comes as intensifying competition emerges in the AI medical scribe market, with Doximity, a publicly traded physician networking company, launching a free competing product and other well-funded rivals entering the space. What you should know: Freed's AI-powered medical scribe automatically transcribes doctor-patient conversations and generates clinical notes tailored to each physician's workflow preferences. The platform processes nearly 3 million patient visits per month across more than 1,000 small healthcare organizations. Co-founded in 2022 by...
read Jul 24, 2025Canvas integrates OpenAI’s AI assignment-building tutors directly into classrooms
Instructure has partnered with OpenAI to integrate AI-powered tools into Canvas, one of the most widely used learning management platforms in education. The collaboration introduces IgniteAI, a suite of generative AI features that will roll out to Canvas users over the coming year, positioning AI directly within classroom workflows rather than as an external add-on. What you should know: IgniteAI centers around an assignment builder that lets educators create AI-guided tasks with customizable chatbot interactions. Teachers can write learning goals, set up how the AI will interact with students, and define evaluation criteria while maintaining full control over AI behavior...
read Jul 24, 2025Supermicro ships 4,000 liquid-cooled AI racks, cuts energy costs 40%
Supermicro, a San Jose-based server manufacturer, is aggressively expanding its global operations to capitalize on surging demand for AI infrastructure, positioning itself as a key supplier in the race to build the computing backbone that powers artificial intelligence applications. The company has experienced substantial growth over the past two years as organizations worldwide scramble to deploy high-performance GPU systems—specialized computers designed to handle the intensive mathematical calculations required for AI training and inference. These systems teach AI models to recognize patterns and then apply that learning to make predictions or generate content. Speaking at the RAISE Summit 2025, Supermicro CEO...
read Jul 23, 2025OpenAI and Oracle expand Stargate project with 4.5 GW capacity boost
OpenAI and Oracle are expanding the Stargate AI infrastructure project with an additional 4.5 GW of data center capacity, bringing the total U.S. development to over 5 GW. This massive buildout advances OpenAI's commitment to invest $500 billion in 10 GW of AI infrastructure over four years, while creating over 100,000 jobs across construction, operations, and related industries. What you should know: The expansion represents a significant leap in AI infrastructure development, with real operations already underway. The combined capacity will power over 2 million chips across Stargate facilities, designed specifically for AI workloads that traditional data centers can't handle....
read Jul 22, 2025Concrete results: Meta uses AI to create 35% lower-carbon concrete for data centers
Meta and Amrize have developed an AI-optimized concrete mix specifically designed for Meta's data center construction in Rosemount, Minnesota. The collaboration, which includes the University of Illinois, produced a concrete formulation that reduces carbon emissions by 35% while meeting the structural requirements for data center infrastructure. What you should know: The partnership combines Amrize's materials science expertise with Meta's open-source AI models to create high-performance, low-carbon concrete. The AI-designed ECOPact mix delivers high strength, controlled set time, and a reduced carbon footprint compared to traditional concrete formulations. University of Illinois researchers contributed critical lab-generated data to train the AI models...
read Jul 22, 2025DroneDeploy’s Progress AI turns drone photos into instant construction reports
DroneDeploy has launched Progress AI, an artificial intelligence tool that analyzes drone imagery and 360-degree photos to generate instant construction progress reports. The AI tool transforms routine aerial mapping into premium analytics services, calculating completion percentages for every trade and floor in minutes rather than the days typically required for manual progress tracking. What you should know: Progress AI processes existing drone maps and 360-degree panoramas to create color-coded progress reports without requiring BIM model alignment or manual heat map creation. The system answers voice or chat queries like "How far along is Level 4 drywall?" by reading its "photographic...
read Jul 22, 202537% of small businesses use AI with Gen Z leading adoption and satisfaction
Small businesses across America are embracing artificial intelligence at an accelerating pace, with 37% of owners currently using AI tools and 71% of current users planning to increase their investment, according to a new CNBC|SurveyMonkey survey. This grassroots adoption is reshaping Main Street operations and workforce decisions, with younger entrepreneurs leading a generational divide in both AI adoption and its impact on employment. The generational divide: Younger business owners are driving AI adoption at dramatically higher rates than their older counterparts. Gen Z and millennial small business owners report current AI usage at 59% and 51% respectively, compared to just...
read Jul 21, 2025Apple Intelligence fixes Wallet order tracking by scanning emails
Apple is upgrading Wallet's long-neglected order tracking feature in iOS 26 by using Apple Intelligence to automatically extract shipping details from confirmation emails. The AI-powered enhancement promises to finally make Wallet a viable hub for tracking online purchases, addressing years of limited merchant adoption that has kept the feature largely unused. What you should know: The new system works by analyzing emails from merchants and delivery carriers to automatically populate order information in the Wallet app. Apple Intelligence scans confirmation emails to identify and summarize order tracking details across all purchases, providing full order details and progress notifications in one...
read Jul 21, 2025Textron deploys AI to help aircraft mechanics access decades of repair knowledge
Textron has successfully deployed a generative AI solution called TAMI (Textron Aviation Maintenance Intelligence) across its global service centers, helping aircraft mechanics access decades of maintenance knowledge through natural language queries. The initiative, led by global CIO Todd Kackley, demonstrates how aerospace manufacturers can bridge critical knowledge gaps as experienced technicians retire while reducing aircraft downtime and improving repair efficiency. The big picture: Textron's approach bypassed traditional corporate AI implementation hurdles by starting with a targeted use case and proving value before seeking major investments. Kackley launched the initiative without dedicated budget, team, or technology resources, relying instead on organizational...
read Jul 21, 2025Netflix debuts AI-created building collapse scenes in “The Eternaut.” Here’s where you can spot it.
Netflix co-CEO Ted Sarandos revealed during the company's latest earnings call that the streaming giant used AI-generated content in its original series "The Eternaut," marking the first time Netflix has incorporated AI-created footage in an original production. The AI was used to generate scenes of a building collapsing in the post-apocalyptic drama, completing the visual effects sequence "10 times faster than it could have been completed with traditional VFX tools and workflow." What you should know: The AI-generated content appears in two brief shots showing portions of a building falling to the ground in episode 6 at the 59:50 mark....
read Jul 21, 2025The gall! Johns Hopkins AI robot performs gallbladder surgery with 100% accuracy
Johns Hopkins University researchers have developed an AI-powered surgical robot that successfully performed gallbladder removal surgery on pig organs with 100% accuracy. The system, called SRT-H (Surgical Robot Transformer), uses ChatGPT-like transformer models to control a standard DaVinci robot, marking a significant advance from pre-programmed surgical automation to AI that can learn from demonstrations and adapt to real-time conditions. How it works: The SRT-H system employs two transformer models working together to perform complex surgical procedures. A high-level policy module handles task planning and ensures the procedure progresses smoothly, while a low-level module translates those instructions into specific movements for...
read Jul 21, 2025PDFgear Scan delivers free AI document scanning with OCR and math solving
Document scanning apps have become essential tools for modern professionals, but most force users into expensive subscription models for basic features like text recognition or multi-page PDF creation. PDFgear Scan, a new AI-powered scanning application, challenges this norm by offering enterprise-grade scanning capabilities completely free of charge. This comprehensive scanning solution goes beyond simple photo-to-PDF conversion, incorporating artificial intelligence to automatically classify documents, extract editable text, and even solve mathematical problems found within scanned materials. For business users juggling contracts, receipts, invoices, and other critical paperwork, PDFgear Scan represents a significant departure from the subscription-heavy alternatives that dominate the mobile...
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