News/Agents
AI agents raise transparency concerns for businesses even as they excite them
Agentic AI is rapidly advancing from simple chatbots to autonomous systems capable of complex business operations, triggering both excitement and concern. According to a recent SnapLogic survey, half of large enterprises already use AI agents, with another third planning implementation within a year. This shift toward autonomously operating AI systems presents unprecedented opportunities for process transformation, but also introduces significant risks as these systems become more powerful and potentially capable of deception, manipulation, or unintended actions. The big picture: Agentic AI represents a fundamental evolution beyond traditional AI assistants, with systems designed to autonomously complete tasks, interact with other systems,...
read Apr 23, 2025Shopify tests ChatGPT as AI-powered personal shopping assistant
ChatGPT is poised to transform from an information provider to a retail gateway with the discovery of code indicating a direct Shopify integration. This potential shift would fundamentally change how consumers interact with AI assistants, positioning OpenAI at the forefront of "agentic commerce" where AI systems not only recommend products but facilitate direct purchases without users ever leaving the platform. The big picture: Code discovered by Testing Catalog reveals ChatGPT is likely preparing to offer in-chat purchases directly through Shopify merchants, creating an embedded shopping experience within the AI interface. The unreleased feature would let users buy products recommended by...
read Apr 22, 2025Salesforce unveils AI adoption roadmap for businesses
Salesforce's new Agentic Maturity Model provides businesses with a strategic roadmap for implementing increasingly autonomous AI systems. As organizations navigate the transition from basic chatbots to fully orchestrated multi-agent systems, this framework offers a structured approach to scaling AI capabilities. The model addresses a critical need, as most business leaders recognize AI's transformative potential but struggle with practical implementation strategies. The big picture: Salesforce has developed a comprehensive blueprint to guide businesses through different stages of AI agent implementation, from basic chatbots to sophisticated multi-agent systems that can work collaboratively with humans. Key details: The Agentic Maturity Model outlines five...
read Apr 21, 2025AI transforms customer journey through advertising landscape
Agentic AI is transforming the marketing landscape by intelligently automating personalized interactions across the entire customer journey. Unlike traditional systems that operate in departmental silos, autonomous AI agents can now create continuous, personalized experiences while bridging the longstanding gap between marketing and sales. This shift represents a fundamental evolution in how businesses approach customer acquisition and retention, moving from fragmented touchpoints to cohesive relationship management powered by intelligent systems. The big picture: Agentic AI fundamentally transforms marketing by enabling autonomous systems to manage personalized interactions throughout the entire customer journey without human intervention. These AI systems can engage with leads...
read Apr 21, 2025Players or conductors? Agentic AI’s impact on software engineers sparks debate
OpenAI's announcement of an AI agent that can autonomously build software applications is sparking intense debate within the tech industry. The forthcoming "A-SWE" (Agentic Software Engineer) promises to not only write code but also perform tasks many developers dislike, such as quality assurance and documentation. This development represents a pivotal moment for software professionals, as industry experts offer starkly different predictions about whether AI will complement human developers or potentially replace significant portions of the software engineering workforce. The big picture: OpenAI's Chief Financial Officer Sarah Friar revealed their upcoming AI agent can autonomously build applications and handle the full...
read Apr 18, 2025AI agents reshape digital workplaces as Moveworks invests heavily
Moveworks is positioning itself as the central platform for enterprise AI agents with three major announcements: Agent Studio for low-code agent development, Plugin Workspace to streamline integrations, and an AI Agent Marketplace with over 100 pre-built agents. This strategic move aims to transform conventional systems of record into systems of action by deploying task-completing digital coworkers across organizations, potentially revolutionizing enterprise automation despite challenges in setup complexity, security governance, and ecosystem dependencies. The big picture: Moveworks is making a strategic pivot to become the definitive platform for business-ready AI agents, announcing three major products at their San Jose event that...
read Apr 18, 2025Agentic AI transforms hiring practices in recruitment industry
AI agents are reshaping the recruitment landscape by addressing longstanding inefficiencies in the hiring process. These intelligent systems can analyze hundreds of resumes quickly, identify qualified candidates from diverse sources, and even help predict future hiring needs—all while potentially reducing human bias. For organizations struggling with the high costs of bad hires and growing talent shortages, AI recruitment tools offer a promising balance of efficiency and effectiveness, though human oversight remains essential to ensure these systems truly enhance rather than replace human judgment. The big picture: AI agents are transforming recruitment by making the process of finding qualified candidates faster,...
read Apr 17, 2025Snowflake CEO: AI success hinges on data management
Snowflake's pragmatic approach to enterprise AI shifts focus from flashy demonstrations to methodical data-first implementation. CEO Sridhar Ramaswamy advocates for incremental AI projects that deliver consistent value rather than massive, speculative investments. His perspective challenges the industry's fixation on cutting-edge models by emphasizing that successful AI deployment depends fundamentally on properly organized, accessible data—a reality that many enterprises overlook in their rush to adopt artificial intelligence. The big picture: Snowflake CEO Sridhar Ramaswamy recommends a pragmatic, value-driven approach to AI implementation rather than pursuing ambitious but potentially unfocused "big bang" projects. "AI should not be a Big Bang. It should...
read Apr 16, 2025AI operations expand as Moveworks offers over 100 out-of-box agents
Moveworks has launched an AI Agent Marketplace offering over 100 pre-built agents that enterprises can customize and integrate with their existing systems. This move reflects the growing trend of agent marketplaces as businesses seek faster implementation of AI solutions across departments like HR, sales, finance, and IT operations. The platform's focus on integration with enterprise workloads positions it as a more sophisticated alternative to simple prompt-based marketplaces. Why this matters: The proliferation of agent marketplaces signals a shift in how enterprises approach AI implementation, prioritizing speed and customization over building agents from scratch. Moveworks joins major tech players like ServiceNow,...
read Apr 15, 2025Salesforce data: AI generates 20% of production code, not Anthropic’s predicted 90%
Salesforce's AI coding tool reveals the real-world impact of AI on software development, contradicting predictions of immediate developer displacement. While Anthropic's CEO predicted AI would write 90% of code within months, Salesforce's actual data shows Agentforce generating 20% of production-level APEX code. This gap between prediction and reality highlights how AI is transforming development roles without replacing humans, offering valuable insights into how AI coding assistants are actually being used at enterprise scale. The big picture: Salesforce's Agentforce coding assistant demonstrates significant but measured AI adoption in enterprise development, with 35,000 monthly users and 10 million lines of accepted code....
read Apr 15, 2025MediaTek’s new chip brings agentic AI to smartphones for autonomous decision-making
MediaTek's new Dimensity 9400+ chipset signals a significant shift in mobile computing as the industry moves toward devices capable of performing complex AI tasks independently. The chip represents a pivotal advancement in on-device artificial intelligence, incorporating agentic AI capabilities that allow smartphones to autonomously make decisions and execute multi-step tasks without continuous human direction, fundamentally changing how users interact with their devices. The big picture: MediaTek's Dimensity 9400+ introduces autonomous decision-making capabilities to mobile devices, moving beyond simple response-based AI to systems that can anticipate needs and execute complex tasks independently. The new system on chip (SoC) features a powerful...
read Apr 15, 2025Deloitte launches 100+ AI agents with Google Cloud to simplify enterprise AI adoption
Deloitte's expanded partnerships with Google Cloud and ServiceNow mark a significant push to accelerate enterprise adoption of agentic AI through turnkey solutions. The collaboration introduces over 100 ready-to-deploy AI agents powered by Google's Gemini and Agentspace models, targeting industries from financial services to government. This strategic alliance addresses a critical market need by providing businesses with structured implementation pathways for agentic AI technologies that promise substantial productivity improvements. The big picture: Deloitte has formed deeper partnerships with Google Cloud and ServiceNow to develop Agent2Agent, an open interoperability protocol enabling communication between AI agents, while launching more than 100 industry-specific AI...
read Apr 15, 2025Adobe’s AI roadmap overlooks B2B postsale potential amid market volatility
Adobe's new agentic AI roadmap showcases significant potential for B2B postsale applications, despite the company's current focus on consumer experiences. This shift highlights a broader opportunity for businesses to leverage AI-powered tools in customer success and retention strategies—particularly valuable as companies navigate the increasing volatility of 2025's global economic landscape. For B2B organizations, investing in postsale experiences through AI could be the key to weathering market turbulence while demonstrating measurable value to existing customers. The big picture: Adobe recently unveiled its agentic AI roadmap that features B2B use cases, but primarily focuses on presale applications rather than customer success opportunities....
read Apr 14, 2025Tines proposes identity-based definition to distinguish true AI agents from assistants
Tines proposes a new identity-based definition for AI agents, anchored in legal concepts of agency and expressed through audit logs. The company's unique framework helps distinguish true AI agents from assistants by focusing on whether the AI operates under its own identity and can take independent actions, rather than simply extending human capabilities. The big picture: Tines has developed a "litmus test" for defining AI agents that focuses on whether the system performs actions under its own identity in audit logs. This identity-based approach draws inspiration from legal principles of agency, where both principals and agents have distinct identities and...
read Apr 14, 2025AI security tools finally shift from gimmicks to useful automation, says analyst
Generative AI in cybersecurity is moving beyond basic chatbots and content creation toward more meaningful applications that actually solve security professionals' pain points. Speaking at the recent The-C2 conference in London, Forrester analyst Allie Mellen highlighted how the initial wave of AI security tools often missed the mark, while newer AI agent technologies are beginning to deliver tangible value through task automation and simplified workflows. This evolution comes amid growing concerns about supply chain resilience and the persistent importance of basic security hygiene. The big picture: After two years of generative AI in security tools, the industry is finally shifting...
read Apr 13, 2025Zencoder challenges GitHub Copilot with AI agents that work in your existing dev tools
Zencoder's new AI coding agents are challenging established players by seamlessly integrating into developers' existing workflows rather than requiring them to switch platforms. The San Francisco-based company, founded by former Wrike CEO Andrew Filev, has developed AI tools that work directly within popular development environments and integrate with over 20 development tools. This approach represents a significant shift in AI coding assistance by enhancing productivity without disrupting established development processes. The big picture: Zencoder has unveiled next-generation AI coding and unit testing agents that operate within existing development environments, positioning the company as a challenger to GitHub Copilot and other...
read Apr 12, 2025Lattice’s AI agent helps HR teams shift from admin work to strategic talent management
Lattice's new AI agent represents a significant evolution in HR technology, addressing the administrative burden facing HR professionals while providing personalized support to employees across organizations. By embedding AI throughout its talent and payroll platform, Lattice aims to transform how companies handle employee inquiries, career development, and strategic workforce planning—potentially allowing HR teams to shift from administrative work to more strategic talent management while offering employees judgment-free guidance on career development. The big picture: Lattice has launched an AI agent designed to support both HR teams and employees by automating responses to common inquiries and providing personalized guidance on benefits,...
read Apr 12, 2025Dapr Agents launches open-source framework for production-ready AI systems
Dapr Agents introduces a framework that addresses key challenges in building production-grade AI agent systems, combining the reliability of the Dapr project with advanced capabilities for creating autonomous, collaborative AI agents. This open-source framework enables developers to build systems that can reason, act, and work together using LLMs while maintaining resilience and scalability—effectively bridging the gap between experimental AI agents and enterprise-ready systems. The big picture: Dapr Agents provides a developer framework for building production-grade AI agent systems that can operate at scale while maintaining resilience and reliability. The framework is built on top of the established Dapr project, allowing...
read Apr 11, 2025NTT Data launches agentic AI services targeting $2 billion revenue by 2027
NTT Data is making an aggressive move into the agentic AI market with a new suite of services that work across major cloud platforms. The company aims to help businesses create their own AI agents, with particular focus on manufacturing, banking, and healthcare sectors. This launch reflects the broader industry shift toward autonomous AI systems, with Gartner forecasting substantial growth in this space and predicting that AI agents will increasingly influence enterprise decision-making in the coming years. The big picture: NTT Data has launched a comprehensive agentic AI service suite designed to work with major cloud platforms, targeting multiple industries...
read Apr 11, 2025Monks and NVIDIA partner to accelerate agentic AI marketing for major brands
S4 Capital's digital marketing agency Monks is capitalizing on agentic AI technology to transform brand advertising, forming a strategic partnership with NVIDIA to accelerate content creation and campaign execution. The collaboration, announced at the GTC AI Conference, represents a significant advancement in how AI agents can autonomously handle complex marketing workflows while delivering more personalized brand experiences. PUMA is among the first major brands to benefit from this cutting-edge technology integration that promises to fundamentally change content creation timelines and effectiveness. The big picture: Monks is establishing an Agentic AI Advisory Group and the Monks Foundry, backed by NVIDIA-certified engineers,...
read Apr 10, 2025NVIDIA AI agents help organizations slash costs while boosting productivity
AI agents are revolutionizing work across industries by delivering significant time and cost savings through the NVIDIA AI Enterprise platform. These digital assistants handle complex tasks from humanitarian aid to customer service, enabling humans to focus on higher-value activities. Organizations worldwide are deploying AI agents to resolve customer inquiries, accelerate research, provide healthcare guidance, and streamline operations—representing a fundamental shift in how businesses leverage AI for operational efficiency and improved user experiences. The big picture: NVIDIA's AI Enterprise software platform is powering a new digital workforce of AI agents that help professionals across diverse sectors accomplish more while reducing costs....
read Apr 10, 2025Deloitte launches Zora AI platform to automate finance and business tasks
It's Zora the Financial Explora! Deloitte launches Zora AI, a new agentic platform that can autonomously complete tasks across finance, human capital, supply chain, and other business functions. This latest development reflects the growing enterprise adoption of agentic AI, with PwC estimating that generative AI could contribute up to $4.4 trillion annually to global GDP by 2030. The Nvidia-powered platform aims to facilitate collaboration between AI agents and human employees while maintaining ethical safeguards through Deloitte's Trustworthy AI principles. The big picture: Deloitte's Zora AI platform offers specialized digital agents that can work autonomously across multiple business functions while integrating...
read Apr 10, 2025Always-on-call center: AI voice agents give startups 24/7 customer service and operational scale
AI voice agents are transforming how startups operate by providing 24/7 customer service without the limitations of human fatigue or availability. These autonomous tools have evolved from clunky chatbots into sophisticated systems that sound remarkably human and operate across multiple platforms. As voice technology advances, businesses of all sizes are finding innovative applications beyond customer service, including recruitment, sales training, and appointment management—creating new opportunities for startups to scale operations while maintaining consistent service quality. The big picture: AI voice agents are emerging as essential tools for startups and small businesses in 2025, with major tech companies from Meta to...
read Apr 10, 2025Adobe shifts to AI agents with 10 new tools to transform customer experiences
Adobe is pivoting from its initial generative AI focus on image creation tools to an agent-based strategy, launching 10 specialized AI agents and a new orchestration platform designed to personalize customer experiences. The company's shift comes as enterprise clients move beyond exploring creative AI tools toward embracing autonomous agents that can transform how businesses engage with customers. Adobe's dual approach of introducing both agent technology and enhanced personalization features aims to help organizations scale their digital experience delivery while maintaining brand consistency. The big picture: Adobe has unveiled 10 specialized agents on its Experience Platform alongside a new orchestration tool...
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