How Viva is building an AI-first culture through automation

Organizations are rapidly evolving toward AI-first cultures, where artificial intelligence isn’t merely a tool but the foundation of operational strategy. Viva’s approach to building this culture through automation offers valuable insights for companies looking to transform their workflows and decision-making processes. Their experience highlights how integrating AI across an organization requires both technological adoption and fundamental shifts in organizational thinking.

The big picture: Viva appears to be implementing an AI-first approach by deeply integrating automation throughout their organizational structure and processes.

Key elements of their strategy: Viva is likely using automation tools to systematically transform their workflows and operational capabilities.

• Their approach suggests a comprehensive rather than piecemeal adoption of AI technologies.
• The “AI-first culture” terminology indicates they’re prioritizing artificial intelligence as a core business driver rather than a supplementary technology.

Why this matters: Companies that successfully build AI-first cultures gain significant competitive advantages through enhanced decision-making, increased operational efficiency, and greater innovation capacity.

• Organizations that integrate AI at the cultural level tend to see more sustainable benefits than those implementing isolated AI projects.
• By focusing on culture alongside technology, Viva is addressing the human and organizational factors that often determine AI initiative success or failure.

Industry implications: Viva’s approach represents a broader shift where companies are moving beyond experimental AI use toward systematic integration across all business functions.

• This case study likely demonstrates how automation serves as an accessible entry point for organizations beginning their AI transformation journey.
• The 3-minute read format suggests a concise, approachable example that could serve as a model for other organizations considering similar transitions.