AI Dev 25 | Mike Chambers: Serverless Agentic Workflows with Amazon Bedrock

In his hands-on workshop at AI Dev 25, Mike Chambers, Developer Advocate for Generative AI at AWS, guided participants through building secure, scalable AI customer service agents using Amazon Bedrock’s serverless architecture. Participants learned how to equip AI agents with essential capabilities like code interpretation, system integration, and knowledge base access. The session walks through a practical customer service use case—developing a bot that can process complex queries, handle orders, and escalate when needed. Alongside technical implementation, the workshop also emphasizes responsible AI deployment, including guardrails for safeguarding sensitive information and ensuring appropriate agent behavior. Perfect for developers exploring production-ready AI systems that scale with real-world business needs. Keep building, DeepLearning.AI