Smarter Brands AI partners with Omniverse City to make AI chatbots affordable for small businesses

Smarter Brands AI and Omniverse City are partnering to make conversational chatbots more accessible to small businesses by integrating AI agents into a digital world platform. This collaboration aims to democratize access to AI technology by reducing cost barriers for custom chatbots that can automate customer service and front-end management tasks. The partnership represents a significant step toward bringing enterprise-level AI capabilities to smaller organizations while maintaining the human workforce’s role in creative and strategic functions.

The big picture: Smarter Brands AI’s conversational chatbots will now be available on Omniverse City, a digital world platform designed for virtual work and play, making sophisticated AI tools accessible to small businesses.

• The AI agents can automate “often neglected” tasks like front-end management and customer service while working alongside human team members.
• By deploying through the Omniverse platform, the companies aim to eliminate the need for expensive consultants and engineers typically required to build custom AI systems.

What they’re saying: Omniverse City’s founder emphasizes the democratizing nature of this technology partnership.

• “This is about democratizing access to the technology we read about every day changing the world,” said Charlene Nichols, founder of Omniverse City.
• Joe Wallace, founder of Smarter Brands AI, stressed that the technology is designed to complement rather than replace employees: “This isn’t about replacing jobs, it’s about elevating businesses and their teams.”

Key details: The chatbots are described as “AI Natives” because they were developed specifically for and within the Omniverse environment during the pandemic.

• According to Nichols, these agents are “born in the metaverse, designed to function like a local guide rather than a retrofitted tool.”
• The chatbots can operate across multiple platforms, including websites, games like Fortnite, and virtual worlds.

Why this matters: The partnership addresses a significant barrier to AI adoption for small businesses by reducing the technical and financial hurdles of implementing custom AI solutions.

• The technology allows chatbots to mirror business owners’ “values, voice and goals” while handling repetitive tasks, enabling human employees to focus on work requiring creativity and personal connection.
• As AI technology continues to advance, solutions that make these tools accessible to smaller organizations help prevent technological advantages from being concentrated solely among large enterprises.