Contextual AI’s new grounded language model beats Google, OpenAI on factual accuracy

Contextual AI‘s groundbreaking, er, grounded language model marks a significant shift in enterprise AI development, focusing on factual accuracy over general-purpose functionality. The startup’s achievement of an 88% factuality score on the FACTS benchmark surpasses leading competitors like Google, Anthropic, and OpenAI, highlighting a potential solution to the persistent challenge of AI hallucinations that has hindered widespread business adoption.

The big picture: Contextual AI’s grounded language model (GLM) represents a specialized approach to enterprise AI, prioritizing factual precision over the broad capabilities offered by general-purpose models like ChatGPT.

By the numbers: The company’s GLM demonstrates superior performance in factual accuracy:

• Achieved an 88% factuality score on the FACTS benchmark.
• Outperformed Google’s Gemini 2.0 Flash (84.6%), Anthropic’s Claude 3.5 Sonnet (79.4%), and OpenAI’s GPT-4o (78.8%).

What they’re saying: “What this company is about is really about doing RAG the right way, to kind of the next level of doing RAG,” explained Douwe Kiela, CEO and cofounder of Contextual AI.

Key innovations: The company’s RAG 2.0 approach introduces several technical advances:

• Jointly optimizes all system components for improved performance.
• Implements intelligent retrieval and advanced re-ranking capabilities.
• Moves beyond traditional generative AI architectures.

Technical capabilities: The platform offers comprehensive multimodal support:

• Processes charts, diagrams, and structured data.
• Integrates with major data platforms including BigQuery, Snowflake, Redshift, and Postgres.
• Specializes in handling both structured and unstructured data.

Behind the scenes: The company brings significant expertise to the enterprise AI market:

• Founded in 2023 by RAG pioneers Douwe Kiela and Amanpreet Singh.
• Current client roster includes major organizations like HSBC, Qualcomm, and the Economist.
• Focuses specifically on helping enterprises achieve measurable ROI from AI investments.