Honeywell partners with Microsoft to deploy AI across global operations

Microsoft and Honeywell have partnered to deploy generative AI tools across Honeywell’s global operations, impacting productivity and collaboration for 95,000 employees.

Strategic foundations; Honeywell’s successful AI implementation builds on years of careful data infrastructure development and consolidation.

• Under the leadership of Chief Digital Technology Officer Sheila Jordan, Honeywell streamlined its application portfolio from 4,500 to approximately 1,000 applications
• The company established an enterprise data warehouse using Snowflake, creating a robust foundation for AI initiatives
• A dedicated program leader and business unit ambassadors were appointed to identify and validate AI use cases

Current implementation; Honeywell has deployed multiple AI solutions that are already delivering measurable business value.

• Microsoft 365 Copilot and GitHub Copilot form the backbone of the company’s AI toolkit, with additional integrations planned for Salesforce and SAP
• An AI-powered virtual assistant named Red assists employees by analyzing product manuals and internal documentation
• Moveworks’ AI copilot has achieved an 80% reduction in IT help desk tickets

Employee enablement; Honeywell has developed comprehensive training and governance frameworks to ensure responsible AI adoption.

• The company launched a specialized AI academy to train employees on new tools and capabilities
• Each AI use case undergoes rigorous evaluation, including value hypothesis creation and proof-of-concept testing
• Performance metrics are tracked against initial hypotheses to validate business impact

Process optimization; The next phase of Honeywell’s AI strategy focuses on streamlining operations and reducing administrative overhead.

• The company has identified opportunities to automate end-to-end processes using generative AI
• Current deployment includes 16 production-ready AI use cases accessible to employees globally
• Integration with core business systems aims to reduce manual tasks and improve operational efficiency

Looking ahead: Implementation challenges and opportunities; While Honeywell’s AI rollout demonstrates early success, the true test will be scaling these solutions across their diverse business units while maintaining data security and ensuring consistent value delivery.