Lenovo debuts AI and robotics solutions at NRF 2025 to transform retail operations

Lenovo unveiled three new retail-focused solutions combining AI and robotics at NRF 2025 in New York City, aiming to help retailers optimize operations and enhance customer experiences.

Key innovations: The technology company introduced three distinct solutions targeting different aspects of retail operations, from content management to robotic automation and AI implementation.

• The Retail Content Management Services platform enables stores to manage multimedia content across multiple locations in real-time
• A major food and beverage chain has already reported substantial cost reductions after implementing the system across more than 100 locations
• The solution includes both hardware and software components designed specifically for retail environments

Robotics partnership and implementation: Lenovo’s collaboration with Yunji Technology has produced significant results in the hospitality sector, demonstrating the potential for retail applications.

• AI-powered modular robots have been designed to handle deliveries and customer interactions
• A pilot project at a 400-room hotel showed robots successfully managing over 90% of guest requests
• The implementation led to a 20% increase in sales revenue
• The solution has already been adopted by 30,000+ hotels, including major chains

AI acceleration program: Lenovo’s AI Fast Start Program aims to lower barriers to AI adoption for retailers.

• The program helps retailers validate AI use cases within weeks rather than months
• Retailers gain access to AI assets, expert consultation, and partnership opportunities
• The initiative is supported by Lenovo’s TruScale as-a-Service offerings for flexible deployment

Market context and timing: The launch comes at a critical juncture for the retail industry.

• Retail sales are projected to recover in 2025
• Consumer confidence remains low, creating pressure for retailers to optimize operations
• Lawrence Yu, General Manager of Global Retail Solutions at Lenovo, emphasizes the need for practical AI solutions that deliver measurable business outcomes

Future implications: While early results from pilot programs are promising, the true test will be the scalability and adaptability of these solutions across different retail environments and use cases, particularly as the industry continues to navigate changing consumer behaviors and economic pressures.